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Planar’s Return and Replace Option (outside the 48 contiguous United States)
1)If you are unable or unwilling to provide a credit card to use the Advance Replacement option, or if you are located outside the 48 contiguous states, Planar will provide “Return and replace” service.
2)After receiving an RMA from Planar customer service, return the defective Product with sufficient packing materials to prevent damage during shipment. Planar will charge you an amount not to exceed the current MSRP of the Product. Planar will not be responsible for returning or replacing any accessories or peripherals that are returned with the defective Product.
3)You are responsible for any shipping cost incurred when returning a defective Product to Planar; Planar will pay for the shipment of the replacement Product to you.
4)A replacement unit will be shipped to you once your defective unit is received.
Important Information for Returning Hardware
1)Planar will not accept any returned Product unless an RMA number has been previously issued by Planar.
2)If the defective Product is returned and deemed to be covered by one of the warranty exclusions, Planar reserves the right to charge your credit card an amount not to exceed the current MSRP for the Product.
3)If the Product is returned and is deemed to be a No Fault Found (NFF) unit, Planar reserves the right to charge your credit card in the amount of $95.
4)It is your responsibility to properly package the defective Product and ship it to the address provided by the Customer Service representative with RMA number prominently displayed. If the defective Product is not properly packaged and is damaged in transit during its return to Planar, your credit card will be charged for either the associated repair cost, if repairable, or the MSRP of a replacement Product.
5)The replacement Product will assume the remainder of your original Product’s warranty or 90 days from Planar’s return Product ship date, whichever is longer.
6)Upon receipt, you agree to retain the replacement Product and that your defective Product becomes the property of Planar.
Warranty Exclusions
The following conditions or circumstances are not covered under the terms of this limited hardware warranty for the product set forth herein:
1)Delivery to P.O. Box, APO Box and FPO Box addresses.
2)Any Product on which the serial number has been defaced, modified or removed.
3)Replacement rental cost incurred by you in the event of Product failure.
4)Damage, deterioration or malfunction resulting from:
a.Accident, abuse, misuse, neglect, improper ventilation, fire, water, disaster, lightning, or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized product modification (including use of an unauthorized mount), or failure to follow instructions supplied with the Product.
b.Repair or attempted repair by anyone not authorized by Planar.
c.Any damage to the product due to shipment.
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