5. TROUBLESHOOTING

This chapter contains information to help you solve problems. If the media converter is not functioning properly, make sure the media converter was set up according to instructions in this manual.

The Link LED is not lit

Solution:

1.Check the cable connection and remove duplex mode of the converter.

2.Check the port configuration of the link partner; make sure the two side devices with the same link configuration.

Performance is bad

Solution:

Check the full duplex status of the device. If the device is set to full duplex and the partner is set to half duplex, then the performance will be poor.

100Base-TX port link LED is lit, but the traffic is irregular

Solution:

Check that the attached device is not set to dedicate full duplex. Some devices use a physical or software switch to change duplex modes. Auto-negotiation may not recognize this type of full-duplex setting.

Why the device doesn’t connect to the network

Solution:

Check the LNK/ACT LED on the device .Try another port on the connected device. Make sure the cable is installed properly Make sure the cable is the right type Turn off the power. After a while, turn on power again.

How to deal forgotten password situation of device?

Solution:

1.If the device is implemented with “Reset” button, press the button at the front panel about 10 seconds. After the device be rebooted. Login the device Web Management page with default user name and password.

2. Please contact Planet support team and the mail address is support_switch@planet.com.tw

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