Chapter 4 Troubleshooting
This chapter provides solutions to problems usually encountered during the installation and operation of the
You can apply Factory Reset option from the menu of the WLAN Management System (WMS) or use Kick Start function by the following way:
wConnect the
wClick Find icon from WLAN Kick Start window or press <F5> key to search the
wMake sure the
wCheck the IP addresses assigned to the
Check the following:
wVerify the antenna, connector, and cabling are well connected.
wChange the direction of the antenna slightly.
wThere may be interference, possibly caused by a microwave oven,
wChange the wireless channel on the
wVerify the network traffic does not exceed 37% of bandwidth.
wLower the broadcast rate of wired network to no more than 10 broadcast messages per second
wVerify wired network topology and configuration.
If Technical Support assistance is required, please prepare the following information ready before you contact us.
wLED status
wA list of the product hardware (including revision levels), and a brief description of the network structure
wDetails of recent configuration changes, if applicable
If it appears that more
wWhat you were doing when the error occurred
wWhat error messages you saw
wWhether the problem can be reproduced
wThe serial number of the product
wThe firmware version and the debug information