TROUBLESHOOTING
PROBLEM
I plugged everything in but the lights won’t come on.
Possible Cause | Solution |
No power | Check that the AC Power Adapter is connected |
| to the base unit. |
| Check that the AC Power Adapter is connected |
| to the mains supply. |
| Check that the AC Power Adapter is the model |
| supplied by Plantronics. |
|
|
PROBLEM
My headset does not work with the base unit.
Possible Cause | Solution |
Headset is turned off | Turn it on by pressing in and holding the Power/ |
| Mute Button for approximately 3 seconds, until |
| the Status Indicator flashes blue. |
Pairing lost | Pair the headset to the base following the |
| instructions in the section PAIRING. |
|
|
PROBLEM
I cannot hear caller/dial tone.
Possible Cause | Solution |
Headset System is not | Check that the telephone is connected to the base |
connected correctly | unit’s Telephone Cable Port. |
| Check that the handset is connected to the base |
| unit’s Handset Cable Port. |
Out of Range | Walk back into range. |
Headset battery is flat | Recharge the battery by placing the headset |
| in the Headset Docking Cradle. |
Listen volume too low | Adjust the Listen Volume control on the headset. |
| If the volume is still too low, select another Rx Slide |
| Switch setting as described on page 10. |
Incorrect Configuration | Try other Configuration Dial settings on the base unit. |
Dial setting for your |
|
telephone |
|
|
|
18
