| snugly over your ear |
Incorrect softphone model selected | Ensure you have selected the correct soft |
| phone model through the software |
Headset has flat battery | Recharge the battery by placing the headset |
| in the Headset Docking Cradle. |
PROBLEM |
|
Callers cannot hear me. |
|
Possible Cause | Solution |
Mute is selected | Press the mute button once. The audible |
| mute indicator should then stop beeping. |
Headset microphone boom aligned | Align the headset boom |
incorrectly | with your mouth |
Speak volume is too low | Increase the speak volume on your soft |
| phone until you can be heard by callers. If |
| the volume is still too low, increase the |
| microphone level on your computer. |
PROBLEM |
|
Receive sounds distorted. |
|
Possible Cause | Solution |
Listen volume too high | Lower the receive volume on your |
| softphone until the distortion disappears. |
| If the distortion is still present, lower the |
| listen volume control on the computer. |
PROBLEM |
|
I can hear too much background conversation, noise or sidetone.
Possible Cause | Solution |
Speak volume is too high | Lower the speak volume on your softphone |
| until the noise or sidetone disappears. If the |
| noise or sidetone is still present, lower the |
| microphone volume control on the computer. |
15
