Troubleshooting and Common Questions
Troubleshooting — Microsoft Office Communicator Usage
My headset doesn’t work with Microsoft Office Communicator.
Make sure your headset is charged.
Make sure your headset is on and connected. Press the call control button on your headset.
Fine tune the listening volume with the call control button.
If the volume is still too low, adjust the listening volume on the PC using Microsoft Office Communicator*.
The sound is distorted or I hear an echo in the headset.
Reduce speaking volume on the PC using Microsoft Office Communicator*. Point microphone towards your chin.
If the distortion is still present, lower the volume using the call control button.
While on an Microsoft Office Communicator call I want to accept a call from my mobile phone.
Press the call control button for less than 1 second (this will disconnect the Microsoft Office Communicator call.) Press the call control button again to connect with your mobile phone.
Reconnecting the Bluetooth link between your headset and USB adapter.
If you turn on the headset beyond Bluetooth range, and then return within it, you may need to reestablish the Bluetooth link by pressing the USB adapter button.
Talk time performance is significantly degraded even after a full recharge.
Battery is wearing out. Contact www.plantronics.com/support for factory service information.
* Consult Microsoft Office Communicator Help for more information
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