Troubleshooting | HP Instant Capacity (iCAP) specification

9 Troubleshooting

This chapter covers the following topics:

•“Handling Compliance Exceptions” (page 137)

•“Troubleshooting the Instant Capacity Software” (page 140)

•“Diagnosing Email Configuration” (page 142)

Handling Compliance Exceptions

A complex can get out of compliance with the Instant Capacity contract if any of the following occurs:

•More cells are active than expected (not enough inactive cells).

•More memory is active than expected (not enough inactive memory).

•More cores are active than expected (not enough inactive cores).

•There is a negative temporary capacity balance.

•(GiCAP) Sharing rights are insufficient.

•(GiCAP) Hardware is added that is incompatible with the group.

NOTE: Your system might be out of compliance because it has different Instant Capacity software products installed. For example, if a partition has the old product B9073AA installed (Instant Capacity versions B.03.x through B.05.x) and another partition in the same system has the new product B9073BA installed (Instant Capacity version B.06.00 or greater), the B9073BA software determines that all components in partitions that have B9073AA installed are active. For details of correcting this noncompliant state, see “Upgrading to Instant Capacity version B.06.x or later (HP-UX)” (page 193).

The Instant Capacity software sends an exception report (via email) if one of these exception conditions occurs. Exception information is also written to the system log file. In some cases, compliance is enforced by deactivating cores at boot time. For more details about enforcement, see “Temporary Instant Capacity Expiration and Compliance Enforcement” (page 86) and virtual partition “Boot Time Compliance” (page 66).

Example 9-1shows an email exception report for having more cores active than expected.

Handling Compliance Exceptions 137

Image 137

HP Instant Capacity (iCAP) manual Troubleshooting, Handling Compliance Exceptions

Contents

HP Instant Capacity users guide for Version Copyright 2000-2010 Hewlett-Packard Development Company, L.P Table of Contents Temporary Instant Capacity 101 137 129143 149 229 209223 List of Figures 10-2 List of Tables10-1 110 List of Examples111 138 Intended Audience About This GuideNew and Changed Information in This Edition This chapter covers the following topics Publishing History Document Organization Typographic Conventions Locating the Instant Capacity release notes for Version Location of Instant Capacity InformationInstant Capacity user’s guide for Version Manpages HP Encourages Your Comments For more in-depth information, see icap5 Introduction to Instant Capacity Memory Instant Capacity Summary Terminology System Overview OverviewSoftware Product Overview Instant Capacity Software Instant Capacity System Hardware Instant Capacity Administration System Utility Pricing Solutions PortalOther System Management Commands Instant Capacity Database B9073BA Introduction to Instant Capacity Past Versions and Supported Operating Systems Page Getting Started Program Requirements Instant Capacity RequirementsSoftware Requirements HP-UX 11i v1 Requirements and Dependent Products HP-UX 11i v2 Requirements and Dependent Products Required Patches for HP-UX 11i Email Requirements Network RequirementsHP-UX 11i v3 Requirements and Dependent Products OpenVMS Version 8.4 Requirements Instant Capacity Integration with Virtual Partitions HP-UX System Contact RequirementUsage Rights Requirement Http//docs.hp.com Overview Instant Capacity ComponentsProcessors and Cores Cell Boards and Memory Getting Started Global Instant Capacity Instant Capacity Codewords Temporary Instant Capacity Instant Capacity Compliance and Enforcement Configuration Change Notification Increasing Processing Capacity by Purchasing RTUs Core Activation Instant Capacity Cell Board Instant Capacity Software Validation Command will display the message Verification succeededOn HP-UX Systems On OpenVMS Systems Status Reporting on Instant Capacity Systems Time Zone Considerations Installing and Removing Instant Capacity Software Command output displays the message Verification succeeded Installing Instant Capacity SoftwareInstall the B.09.x bundle B9073BA from the DVD Factory Integrated Systems Installing Instant Capacity on OpenVMS Systems For All HP-UX Installations Preserving current Instant Capacity information Reinstalling Instant Capacity Software Removing Instant Capacity Software Page Using Instant Capacity to Manage Processing Capacity Checking the Status of your Instant Capacity System Usr/sbin/icapstatus Example 4-1 Sample Session of icapstatus on HP-UX Usr/sbin/icapmodify -c mjones@corp.com Setting System Contact Information Example 4-2 Applying an RTU Codeword HP-UX Applying a Right To Use RTU Codeword Permanent Activation of Instant Capacity Components Constraints Activating CoresActivating Cores in nPartitions Example 4-3 Activating an Additional Core HP-UX Example Core Activation Session Partition Constraints Deactivating CoresDeactivating Cores in nPartitions Example 4-4 Deactivating an Active Core HP-UX Example 4-6 Undoing an Accidental Deferred Activation HP-UX Overriding Deferred Activation and Deactivation Load-Balancing Active Cores Understanding and Managing Intended Active Values Static Virtual Partitions When to Use the vparmodify or icapmodify CommandsWhat is Unused Capacity Deactivating Cores in a Virtual Partition Environment Activating Cores in a Virtual Partition Environment Example 4-7 vPar Boot-Time Compliance Message Boot Time Compliance Assigning a Cell to a Partition Using Instant Capacity to Manage Processing Capacity Unassigning a Cell from a Partition Cell Available Usage Rights Software Application Considerations Test Activation of Cores Using Temporary Capacity Replacement of Failed Cores Using Instant Capacity to Manage Processing Capacity Temporary Instant Capacity Temporary Instant Capacity Overview Temporary Instant Capacity Overview HP-UX Licensing and Support with Temporary Instant Capacity Ordering Temporary Instant Capacity Acquiring and Configuring Temporary Instant Capacity Using Temporary Instant CapacityUsing Temporary Instant Capacity Example 5-1 Applying a Temporary Capacity Codeword HP-UX Usr/sbin/icapmodify -t -a Usr/sbin/icapstatus Temporary Capacity and Virtual Partitions Yes Zoo8 Zoo9 Zoo10 Zoo11 Zoo12 Zoo13 Unassigned Cells Temporary Capacity Expiration Reminder Tracking Usage of Temporary Instant Capacity Example 5-4 Temporary Capacity Expiration Reminder Icapmodify -w Temporary Instant Capacity Warning Period Temporary Instant Capacity Temporary Instant Capacity Exceptions Error for Activation with Insufficient Temporary CapacityTemporary Capacity Balance Needing Action Temporary Capacity Negative Balance Temporary Instant Capacity Temporary Instant Capacity Exceptions Page Instant Capacity Cell Board Instant Capacity Cell Board Ordering Instant Capacity Cell Board HP-UX and OpenVMS License and Support Acquiring Usage Rights for Instant Capacity Cell Board Cell Board Activation Requiring Additional Core Usage Rights Activation of an Instant Capacity Cell Board Accidental Activation of an Instant Capacity Cell Board Instant Capacity Cell Board Activation Exception Error Instant Capacity Cell Board and Temporary Instant Capacity Global Instant Capacity Global Instant Capacity Overview Using Global Instant Capacity Global Instant Capacity Requirements Standby Group Managers Global Instant Capacity Group Managers Run icapmanage -Q Global Instant Capacity Grouping Rules Example 7-1 Applying a Sharing Rights Codeword Example 7-1shows how to apply a sharing rights codewordGlobal Instant Capacity Sharing Rights Example 7-2 Creating a Group Creating Global Instant Capacity Groups Example 7-3 Adding a Member to a Group Usr/sbin/icapstatus Effect of Temporary Capacity Global Instant Capacity Resource SharingExample Core Rights Sharing Status Reporting Example Cell/Memory Sharing Global Instant Capacity and Temporary Capacity Example Activation Using Pooled Temporary CapacityTemporary Capacity and Freed Usage Rights Temporary Capacity and Status Reporting Temporary Capacity Prefetch Removing a Global Instant Capacity Group Member Reinstalling a Group Member Group Manager Availability No Standby Manager Group Manager Failover Considerations Adding New Partitions Upgrades and Global Instant Capacity Effects of Rights Seizure When to Migrate Usage Rights and When to Seize Usage RightsRights Seizure Temporary Capacity and Rights Seizure Down Partitions with Powered-On Cells Summary of Rights Seizure Additional HA SolutionsOther Considerations Rights Seizure Http//docs.hp.com Considerations for Multiple Groups Additional Considerations Case 3 GiCAP Using Instant Capacity on HP Integrity SuperdomeICAP From compliance check paradigm to self enforcement Important Considerations Installing iCAP on HP Integrity SuperdomeSizing Partitions Resizing Partitions Generating snapshot ICAP commandsViewing number of active cores Using iCAP Memory Setting usage rights for a partitionDeactivating Cores Activating Cores ICAP Use Cases Use Case 1 Initial ConfigurationCore migration between partitions in a complex NPar2 Use Case 2 Initial Configuration Use Case 1 Configuration of Complex After Core Migration4contains Initial configuration of Complex2 Configuration of Complex1 post core migration Configuration of Complex2 post core migration 136 Handling Compliance Exceptions Troubleshooting More cells active than expected Negative temporary capacity balance Troubleshooting the Instant Capacity Software Additional Troubleshooting Steps for Email Connectivity As root, execute the command Diagnosing Email Configuration Frequently Asked Questions Instant Capacity Software Icapmodify if a configuration change Triggered By Asset reporting email sent by the Instant Capacity software Instant Capacity Hardware Global Instant Capacity Instant Capacity HP-UX Manpages Initializing an Instant Capacity Server ICAP5Codewords ICAP --Instant Capacity software for HP-UX Status of Instant Capacity Components Software Removal HP Integrity Virtual Machines Integrity VM Virtual PartitionsProcessor Sets Temporary Capacity TiCAP Program GiCAP Groups Instant Capacity Cell BoardGlobal Instant Capacity Standby GiCAP Group Manager GiCAP Group ManagerGiCAP Group Members GiCAP Grouping Rules GiCAP Group Creation Upgrades and GiCAPGiCAP Resource Sharing GiCAP Member Removal Multiple Group Considerations Groups and the TiCAP BalanceGroup Compliance Additional GiCAP Considerations Group Manager Failover Considerations See Also Compliance Synopsis Icapmanage1M Options Specified host. The password is used for initial Group, you are prompted for the root password for eachSpecify virtual machine or guest OS instances Communication only and is not saved or stored Used when the vPar or nPar configuration of a member If there are intermittent problems with networkHost to be added. The password is used for initial For a given command execution, host removals are Information group, manager and member. For Group Provide verbose status information. Include all levelsManagers, include resources being held by the Group Manager including temporary capacity. For members 164 Available in the GiCAP group or the command fails Using the -zoption before failbackThis option can be useful particularly when core usage Containing the specified host. Core usage rights must be File instead of the installed rule file, and can be used to Hardware and grouping rules. Specification of the -UHost system to be set up as a standby Group Manager This command will prompt for the root password Status Information Symbols used in the displayInformation displayed for each GiCAP group Host names comprising each member complex Inaccessible members no partitions could be For inactive cells associated with inaccessibleInactive because usage rights have not been Purchased From member systems where none Field is displayed only when the -voption isSeized from members where none Specified When the -voption is specified. However, if Members for disaster recoveryPartitions could be contacted. This member Summary field is not displayed when Is specified and only for systems where usage Members for purposes of disaster recoveryMember system from which they were Seized International Code Set Support Environment Variables Remove the ADMIN1 group Show the full status of the ADMIN1 groupRemove host mystandby from use as a standby Group Manager Take control as an active Group Manager Compliance Icapmodify1M Options and Arguments Intended Active Pending deferred request and resets the values for Reboot. This option modifies the default behaviorCausing an immediate activation or deactivation Rights across the complex, on the next reboot of any Command temporarily reduces the consumption Not necessary to use the -toption when using the -dTemporary capacity. a subsequent core activation using Configuration change notification email Apply an iCAP codeword Icapmodify was developed by HP Set the systemid to AssetNum234Set the system contact email address to superuser@corp.com Obsolescent Icapnotify1M Turn configuration change notification off Turn configuration change notification onTurn email asset reporting on Turn email asset reporting off Icapstatus display fields Symbols used in the displayIcapstatus1M Information displayed for a GiCAP group From the GiCAP group Information displayed for the local virtual partitionBorrowed/Loaned memory usage Local virtual partition that are currently active Information displayed for the local nPartition Complex Instant Capacity Resource Summary Command. Other commands such as parmodify Activated during a boot operation. Typically, this isMember of a group For the hard partition Icapstatus was developed by HP Icapd was developed by HP Icapd1MIcapd --Instant Capacity iCAP daemon 190 This appendix covers the following topics Special Considerations Assumed Memory Values Assumed Values in icapstatus CommandAssumed Processor Values Upgrading to Instant Capacity version B.06.x or later HP-UX Usr/sbin/icodmodify command Execute the following command Dual-Core Support in Instant Capacity Systems New Partition Creation and Instant Capacity Table A-1 Removing a Cell and Decreasing Inactive Cores Shutting Down a Partition with Instant Capacity Cores Page Par Commands from PC System Management Station Psets on vPars Instant Capacity Compatibility with Processor Sets HP-UXPsets on nPars Email Configuration Configuring Email on Instant Capacity SystemsOn Partitionable Systems Before you start Overview of email routing across the internet Sendmail application Configuring Instant Capacity’s From Email Address Steps to Confirm or Diagnose Email ConfigurationConfiguring a Specified From Address Reverting to the Default From Address Testing Email Transmission of the Asset Report Configuring Your Server to Send but Not Receive Email HP OpenView Measurement Products Measurement Software and Instant Capacity SystemsOther Measurement Software On HP Integrity Superdome Systems Monarch Processors Dynamic Processor Resilience HP-UX Security Tuning Options Security IssuesCustomer protections which iCAP assumes to be in place Disabling the iCAP daemon HP-UX Considerations for OpenVMS Systems OpenVMS Command Mapping HP-UX Style CommandsTable B-1 HP-UX and OpenVMS Command Equivalents CLI Support on OpenVMS Table B-2 OpenVMS iCAP Files OpenVMS iCAP Files DCL Icap Command DCL CommandsName Format Parameter Icap Apply Icap Deactivate Icap Reconcile Value Parameters Icap SET Warningdays days Icap Show Icapserver iCAP server process Description Email Considerations Special OpenVMS-Specific Features and ConsiderationsCore Activation and Deactivation Restrictions 222 Activate cell Glossary EFI Inactive RTU TiCAP Wbem Index Hpmc RTU Wbem