On OpenVMS systems, verify the WBEM installation by using the following commands:

$ cimprovider :== $WBEM_OPT:[wbem.bin]cimprovider $ pipe cimprovider -l search sys$pipe - “HP_NParProviderModule”,”HP_iCAPProviderModule”, ”HP_iCODProviderModule” HP_NParProviderModule

HP_iCAPProviderModule

HP_iCODProviderModule

All three of the provider modules must be loaded.

8.(HP-UX) Make sure partition commands, such as parstatus, are working. For failures in virtual partitions, check the vPar commands such as vparstatus.

9.View the Instant Capacity log file and syslog file for any error messages. On HP-UX systems, these files are /var/adm/icap.log and /var/adm/syslog/syslog.log. On OpenVMS systems, these files are sys$manager:icap.log and sys$manager:operator.log.

Additional Troubleshooting Steps for Email Connectivity

If you are using asset reporting, perform the following additional troubleshooting steps to make sure that HP is able to receive an email message from the Instant Capacity software:

1.Execute this command:

/usr/sbin/icapnotify <reply_address>

Where reply_address is the email address where you want HP to send a confirmation message.

2.Verify that HP replies with a confirmation email message, to the reply address specified in step 1.

If you do not receive the confirmation email message in step 2 from HP, then your partition is unable to send email over the internet to the hp.com domain. For details on troubleshooting your email configuration, see “Diagnosing Email Configuration” (page 142).

Troubleshooting the Instant Capacity Software 141