HP Instant Capacity (iCAP) manual Steps to Confirm or Diagnose Email Configuration

•The Instant Capacity system is not advertised to the internet, but hostname mycompany.com is advertised and reachable from the internet.

•Email is forwarded from the system to a mail relay host called mailhub. The mail server called mailhub can either be directly connected to the internet and send the email directly to HP, or it can forward the email to another mail server on its way to HP.

NOTE: Any bounced Instant Capacity email messages are sent to the adm mailbox.

Steps to Confirm or Diagnose Email Configuration

After you configure your Instant Capacity system to send email over the internet, follow these steps to confirm the email configuration or to aid in debugging the configuration:

1.Send an email message from your system to an email address in the same domain (intranet) and confirm receipt of the email message.

2.Send an email message from your system to an email address outside of your domain (to the internet, for example, to a yahoo or hotmail email address) and confirm receipt of the email message.

3.Send an email message from your system to someone at HP (for example, an HP representative in a local account team) and confirm that the person at HP received the email message.

4.As root, execute the following command:

/usr/sbin/icapnotify <reply_address>

5.If all the previous steps are successful, but asset reports are still not visible on the HP portal, examine your email configuration to determine whether outgoing messages are automatically being modified or appended, for example, to include something like a privacy notice.

Additions or modifications to encrypted asset reports might cause them to be rejected by the portal.

The command in step 4 sends an email message to HP’s audit application. HP sends a confirmation email message to the reply_address. Receipt of the confirmation email message confirms successful email configuration.

Configuring Instant Capacity’s From Email Address

One of the email requirements of the Instant Capacity program is that the From email address, on email messages sent by the Instant Capacity software from your system, must be DNS resolvable.

The Instant Capacity software uses adm@localhost.domain as the default From email address (where localhost is the hostname of your system and domain is its DNS domain). If the default From email address is undesirable, you can configure the Instant Capacity software to use a From address you specify.

Configuring a Specified From Address

To configure your specified Instant Capacity From email address, execute the following command:

/usr/sbin/icapmodify -f from_address

You can verify the configured Instant Capacity From email address by using the /usr/sbin/icapstatus command.

After you configure a specified From email address, the Instant Capacity software uses it on all subsequent email messages sent from your system.

Reverting to the Default From Address

If you specified an Instant Capacity From email address and you want to revert to the default From email address (adm@localhost.domain), execute the following command:

/usr/sbin/icapmodify -f ""

204 Special Considerations