HP Instant Capacity (iCAP) manual Troubleshooting the Instant Capacity Software

Troubleshooting the Instant Capacity Software

If the Instant Capacity software is not functioning, perform the following steps:

1.Verify that the Instant Capacity software is installed and not corrupted. On HP-UX systems, enter the following command:

/usr/sbin/swverify iCOD

You should see the message Verification succeeded. in the output of the swverify command.

On OpenVMS systems, enter the following commands to verify that the Instant Capacity and WBEM software are installed and configured:

$ @sys$manager:ICAP$CLI_UTILS.COM CONFIG_CHECK $ show log ICAP$CONFIGURED “ICAP$CONFIGURED” = “TRUE” (LNM$JOB_nnnnnnnn)

$ pipe product show hist search sys$pipe WBEMCIM

HP I64VMS WBEMCIM X2.92-A090624 Full LP Install Val 05-OCT-2009

2.(HP-UX) If the swverify command in step 1 displays an error, reinstall the Instant Capacity software. For details, see “Installing Instant Capacity Software” (page 46).

(OpenVMS) If the Instant Capacity software is not configured, configure it using the

SYS$MANAGER:ICAP$CONFIGURE.COM procedure. If the WBEMCIM software is not installed, install it using the PRODUCT INSTALL utility.

3.Verify that the status of your Instant Capacity system or partition is correct by entering the following command:

HP-UX: /usr/sbin/icapstatus

OpenVMS: $ICAP SHOW STATUS

The Instant Capacity software version is displayed as something similar to “B.11.23.09.00”. If you do not have a version 9.x installed, install the Instant Capacity 9.x software.

If there is a discrepancy between the number of reported components with or without usage rights and your Instant Capacity contract, contact your local HP Response Center and request iCAP assistance.

4.Ensure that the required processes for Instant Capacity are running.

On HP-UX systems, verify that the icapd daemon is running on the system or partition by entering the following command:

/usr/bin/ps -e grep icapd

The command indicates that the icapd daemon is running on the partition. If it is not running, view the system log file (syslog) for icapd error messages and take the appropriate action.

On OpenVMS systems, verify that the ICAP_SERVER and WBEM CIMSERVER processes are running:

$ pipe show sys search sys

$pipe ICAP_SERVER%SEARCH-I-NOMATCHES, no strings matched

$ pipe show sys search sys$pipe CIMSERVER

202046D CIMSERVER HIB 10 8335702 0 00:22:46.98 75250 77655 M

A line of output lists the process information. In this example, the CIMSERVER process is running and the ICAP_SERVER process is not running.

5.(HP-UX) Make sure that the kernel driver diag2 is built into the kernel.

6.(HP-UX) Make sure that the nParProvider bundle is installed.

7.Make sure that the required WBEM provider modules are installed and running.

On HP-UX systems, the WBEM B8465BA bundle (version A.02.05 or higher) must be installed.

140 Troubleshooting