Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.
Symptom |
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| Cause | Solutions / Corrective Actions | ||
The camera does not come | The battery is not inserted. | Insert the battery correctly. | ||||
on. |
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| The battery is dead. | Recharge the battery. |
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The battery runs out quickly. | The battery is not fully charged. | Fully charge the battery and | ||||
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| The battery is not used for an | discharge it for at least one |
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| extended period of time after | complete cycle before use to |
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| being charged. | maximize its performance and |
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| lifetime. |
The battery or camera feels | Long period of continuous use of |
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warm. |
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| the camera or the flash. |
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Even if I press the shutter | The shutter button is not pressed | Press the shutter button all the | ||||
button, the camera does not | all the way down. | way down. | ||||
take a picture. |
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| The memory card is full. | Insert a new memory card, or | |||
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| delete unwanted files. |
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| The memory card is | Remove the |
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Images | do not | appear | on | LCD display is dark. | Adjust the brightness of the | |
the LCD display. |
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| LCD display in the menu. | ||
The | images appear to | be | The subject is too close. | Get your subject within the effective | ||
blurry or out of focus. |
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| focus range. | |||
The | contents | on | the | You played back a memory card | Insert a memory card that was | |
memory | card | cannot | be | that was not formatted by this | formatted on this camera. | |
played back. |
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| camera. |
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Files cannot be deleted. |
| The file is protected. | Cancel protection. | |||
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| The memory card is | Remove the |
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Even when the camera’s |
| The battery is running low. | Recharge the battery. | |||
buttons are pressed, it does |
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not operate. |
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The date and time are |
| The correct date and time is not | Set the correct date and time. | |||
wrong. |
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| set. |
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Cannot download images. | The free space on the hard disk | Check whether the hard disk has | ||||
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| in your computer may be | space for running Windows, and |
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| insufficient. | if the drive for loading image files |
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| has a capacity at least that of the |
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| memory card inserted in the camera. |
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| The battery power may be too | Plug in the AC adapter and |
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| low. | recharge the battery. |
