Troubleshooting
Can not power on
•The battery may be exhausted, please recharge the battery.
Files can not be transferred to the player
•Check if the driver is installed correctly in the computer by disconnecting and then reconnecting the player to the computer
•Check the connection between the player and PC, and confirm the USB cable is properly connected.
•Update the player by selecting “music” from main menu and then select “Update”.
No sound from the headphones
•Please ensure the volume is turned up, and the headphones are properly connected.
•Check if the format of music file is supported by the player.
Can not record
•Check if there is enough memory and battery capacity.
Display is in the wrong language
•Please ensure you selected the correct language from the “Settings” menu.
The buttons do not work
•Press the Lock/Unlock button on the bottom of the display to unlock the player.
My computer is not detecting the MP3 Player with Windows Vista
•There is a USB mass storage devices recognition issue with Win- dows Vista acknowledged by Microsoft. A solution is available in the Service Pack 1 which may be downloaded from Microsoft’s website.
I cannot display my .jpg files
•Many digital cameras and image editing softwares add hid- den data to the .jpg files. This data can prevent your MP3 from loading the images. Try to eliminate them by saving the file with another name.
