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Lexmark MX310 manual Troubleshooting 239, Live chat

Models: MX310

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Troubleshooting

239 Live chat

You can chat directly with a service representative. They can work with you to solve your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit http://support.lexmark.com.

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Lexmark MX310 manual Troubleshooting 239, Live chat

Contents

June Users GuideContents Scanning CopyingMailing FaxingManaging the printer Saving money and the environmentSecuring the printer Maintaining the printerIndex TroubleshootingSafety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Understanding the basic functions of the scanner Automatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glassUse Using the printer control panelSleep button light Printer status Indicator light color and its corresponding printer statusIndicator light Printer statusAvailable internal options Additional printer setupInstalling internal options Accessing the controller boardPage Installing an optional card Page Installing optional trays Installing hardware optionsOrder of installation Page Page Line port Attaching cablesFor Windows users Setting up the printer softwareInstalling the printer software Updating available options in the printer driverFor Macintosh users Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer NetworkingSelect Ethernet connection, and then click Continue Installing the printer on an Ethernet networkAppleTalk select your printer Add Preparing to set up the printer on a wireless networkFrom the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto Select a wireless connection setupFollow the instructions on the printer display Using the Push Button Configuration PBC methodUsing the Personal Identification Number PIN method Click Settings Network/Ports WirelessSettings Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Settings Paper Menu Paper Size/TypePage 3A5 Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type name Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper typeType a name for the paper type, and then press Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Assigning a custom paper typePaper guidelines Paper characteristicsPaper and specialty media guide Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperUsing recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Using specialty mediaTips on using letterhead Tips on using labels Tips on using transparenciesTips on using envelopes Page Page Printing a document Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness PrintingStoring print jobs in the printer Settings Print Settings Quality Menu Toner DarknessSettings Security Printing confidential and other held jobsPrinting confidential and other held jobs Modifying confidential print settingsPrinting information pages Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Making a copy lighter or darker Adjusting copy qualityReducing or enlarging copies Collated Not collated Collating copiesSelect Between Copies, Between Jobs, Between Pages, or Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Select Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Understanding the copy options Canceling a copy jobDarkness Content TypeContent Source ScalePaper Saver Advanced DuplexOverlay Separator SheetsClick Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settingsCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using a shortcut number Sending an e‑mail using the address bookCanceling an e-mail Faxing Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Setting the outgoing fax or station name and number Connecting to a distinctive ring serviceSending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelSending a fax using a shortcut number Sending a fax using the computerSending a fax at a scheduled time Sending a fax using the address bookMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Manage Shortcuts Fax Shortcut SetupBlocking junk faxes Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Viewing a fax logForwarding a fax Canceling a fax job after scanning the original documentsHolding and forwarding faxes Holding faxesOriginal Size ResolutionUnderstanding the fax options Binding OrientationCreating shortcuts Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP addressScanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Understanding printer menus Paper Menu Reports Network/Ports Security SettingsUnderstanding printer menus Menus listPaper Size/Type menu Default Source menuPaper menu MP Feeder Type MP Feeder SizeManual Envelope Size Understanding printer menus 100Manual Paper Size Manual Paper TypeUnderstanding printer menus 101 Configure MP menuSubstitute Size menu Paper Texture menuUnderstanding printer menus 102 Understanding printer menus 103 Paper Weight menuUnderstanding printer menus 104 Paper Loading menuHeavy Loading Custom Types menuUnderstanding printer menus 105 Light LoadingUnderstanding printer menus 106 Universal Setup menuCustom Scan Sizes menu Understanding printer menus 107 Reports menuReports menu Understanding printer menus 108 Network/Ports menuActive NIC menu Standard Network or Network x menuUseTo To access the menu, navigate to either of the followingNetwork Card menu Understanding printer menus 109Understanding printer menus 110 TCP/IP menuUnderstanding printer menus 111 IPv6 menuUnderstanding printer menus 112 Wireless menuUnderstanding printer menus 113 Smtp Setup menuTo access the menu, navigate to any of the following AppleTalk menuUnderstanding printer menus 114 Security menuSecurity Audit Log menu Understanding printer menus 115 Set Date and Time menuUnderstanding printer menus 116 Settings menuGeneral Settings menu Understanding printer menus 117 Understanding printer menus 118 AlarmsTimeouts Understanding printer menus 119 Error RecoveryPrint Recovery Press and Hold Sleep Button Factory DefaultsUnderstanding printer menus 120 Press Sleep ButtonUnderstanding printer menus 121 Copy Settings menuUnderstanding printer menus 122 Understanding printer menus 123 Understanding printer menus 124 Fax Settings menuFax Mode Analog Fax Setup menu Fax Cover Fax Send SettingsResolution Understanding printer menus 125Understanding printer menus 126 Understanding printer menus 127 Fax Receive SettingsUnderstanding printer menus 128 Fax Log SettingsUnderstanding printer menus 129 Speaker SettingsUnderstanding printer menus 130 ‑mail Settings menu‑mail Server Setup Answer OnOrientation Understanding printer menus 131Understanding printer menus 132 Use cc/bcc FTP Settings menuUnderstanding printer menus 133 Understanding printer menus 134 Understanding printer menus 135 Printer Language Print SettingsSetup menu Understanding printer menus 136Understanding printer menus 137 Finishing menuPaper Saver Orientation Understanding printer menus 138Separator Source Paper Saver OrderingUnderstanding printer menus 139 Quality menuUnderstanding printer menus 140 XPS menuPCL Emul menu Understanding printer menus 141 Tray Renumber Understanding printer menus 142Scale Html menuUnderstanding printer menus 143 Font SizeMenu item Description Help menuImage menu Understanding printer menus 144Understanding printer menus 145 Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerSaving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode Settings Settings General Settings Quiet ModeSaving money and the environment 148 Adjusting Sleep modeSettings General Settings Timeouts Settings Settings General Settings Timeouts Sleep ModeSettings Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button SettingsRecycling Using Schedule Power ModesClick Settings General Settings Click Settings General Settings Schedule Power ModesSaving money and the environment 151 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Erasing volatile memory Back Exit Config MenuSecuring the printer Statement of VolatilityFinding printer security information Maintaining the printer 154 Cleaning the printer partsCleaning the printer Maintaining the printerClose the scanner cover Cleaning the scanner glassMaintaining the printer 155 Status/Supplies View Supplies Checking the status of parts and suppliesEstimated number of remaining pages Maintaining the printer 156Maintaining the printer 157 Using genuine Lexmark parts and suppliesOrdering supplies Ordering toner cartridgesOrdering an imaging unit Ordering a maintenance kitRecommended maintenance kits and part numbers Ordering an ADF separator padMaintaining the printer 159 Storing suppliesReplacing supplies Replacing the toner cartridgePage Maintaining the printer 161 Replacing the imaging unitPage Before moving the printer Moving the printerShipping the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsManaging the printer 167 Restoring factory default settingsClearing jams 168 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsClearing jams 170 Jam access area Printer control panel message What to doClearing jams 171 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx‑page jam, clear standard bin y.xx Clearing jams 176 ‑page jam, remove tray 1 to clear duplex y.xx‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages TroubleshootingClose front door Troubleshooting 182Change paper source to custom type name load orientation Change paper source to paper size load orientationComplex page, some data may not have printed Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorImaging unit nearly low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xyInsufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory for Flash Memory Defragment operationLoad manual feeder with paper size paper orientation Troubleshooting 186Load manual feeder with custom string paper orientation Load manual feeder with custom type name paper orientationLoad paper source with paper size paper orientation Troubleshooting 187Load paper source with custom string paper orientation Load paper source with custom type name paper orientationMemory full, cannot print faxes Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNot enough free space in flash memory for resources Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyRemove paper from standard output bin Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Printer had to restart. Last job may be incompleteReplace imaging unit, 0 estimated pages remain 84.xy Replace cartridge, 0 estimated pages remain 88.xyReplace cartridge, printer region mismatch 42.xy Replace defective imaging unit 31.xyReplace unsupported imaging unit 32.xy Scanner disabled by adminTroubleshooting 192 Replace jammed originals if restarting jobScanner jam, remove all originals from the scanner 2yy.xx Serial option x errorSmtp server not set up. Contact system administrator Standard network software errorToo many trays attached Standard USB port disabledToo many flash options installed Supply needed to complete jobTroubleshooting 195 Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problemsTroubleshooting 196 Cannot detect internal option Hardware and internal option problemsTroubleshooting 197 Printer display is blankStep Problem is solved. Go to step Tray problemsTroubleshooting 198 Action Yes Step Problem is solved Go to stepJammed pages are not reprinted Paper feed problemsTroubleshooting 199 Action Yes Step Go to step Problem is solvedIncorrect characters print Solving print problemsPrinting problems Paper jam message remains after jam is clearedLarge jobs do not collate Troubleshooting 201Click File Print Advanced Print As Image OK OK Troubleshooting 202Print jobs do not print Print job takes longer than expected Troubleshooting 203Printing slows down Settings General Settings Print Recovery Page Protect OffUnexpected page breaks occur Troubleshooting 205Settings General Settings Timeouts Print Timeout Tray linking does not workClipped pages or images Print quality problemsTroubleshooting 206 Characters have jagged or uneven edgesCompressed images appear on prints Troubleshooting 207Gray background on prints Troubleshooting 208Horizontal voids appear on prints Troubleshooting 209Incorrect margins on prints Troubleshooting 210Print irregularities Troubleshooting 211Paper curl Troubleshooting 212 Print is too dark Troubleshooting 213Print is too light Troubleshooting 214Printer is printing blank pages Troubleshooting 215Printer is printing solid black pages Troubleshooting 216Repeating defects appear on prints Troubleshooting 217Skewed print Troubleshooting 218Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 219Streaked vertical lines appear on prints Troubleshooting 220Toner fog or background shading appears on prints Troubleshooting 221Transparency print quality is poor Troubleshooting 222Toner rubs off Toner specks appear on printsVertical voids appear on prints Troubleshooting 223Uneven print density Copier does not respond Solving copy problemsPoor copy quality Troubleshooting 225Scanner unit does not close Partial document or photo copies Troubleshooting 226Troubleshooting 227 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 228Settings General Settings Run initial setup Cannot send or receive a fax Troubleshooting 229Troubleshooting 230 Can send but not receive faxes Click Settings Fax Settings Analog Fax SetupCan receive but not send faxes Troubleshooting 232Received fax has poor print quality Solving scanner problemsTroubleshooting 233 Scanner does not respond Stamp or Overwrite Troubleshooting 235Scan job was not successful Scanning takes too long or freezes the computerPoor scanned image quality Troubleshooting 236Partial document or photo scans Troubleshooting 237Embedded Web Server does not open Mail Contacting customer supportTech Library Live chat Troubleshooting 239Lexmark International, Inc All rights reserved Product informationEdition notice 241 Licensing noticesTrademarks 242 Temperature informationNoise emission levels Product disposal243 Static sensitivity noticeLaser notice Laser advisory label244 Power consumptionProduct power consumption Mode Description Power consumption WattsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement246 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 247 248 Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizExposure to radio frequency radiation Regulatory notices for wireless productsUso del prodotto in Svizzera Modular component notice250 Industry Canada CanadaIndustry Canada Canada 251 Taiwan NCC RF notice statementΤΗΣ Οδηγιασ 1999/5/ΕΚ 252253 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY254 Extent of limited warranty255 Limitation of liabilityAdditional rights Numerics Symbols250‑sheet tray installing 19 550‑sheet tray installing IndexPage Page Page Page Page Page Page