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Lexmark MX310 manual Incorrect margins on prints, Troubleshooting 210

Models: MX310

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Troubleshooting

210 Incorrect margins on prints

ABCD

Action	Yes	No

Step 1	The problem is solved.	Go to step 2.

aMove the width and length guides in the tray to the correct positions for the paper size loaded.

bResend the print job.

Are the margins correct?
Step 2	Go to step 3.	Do one or more of the
From the printer control panel, set the paper size in the Paper menu to		following:
		•
match the paper loaded in the tray.		•	Specify the paper
			size from the tray
Does the paper size match the paper loaded in the tray?			settings to match
			the paper loaded in
			the tray.
		•	Change the paper
			loaded in the tray
			to match the paper
			size specified in the
			tray settings.

Step 3	The problem is solved.	Contact customer
a Depending on your operating system, specify the paper size from		support.
Printing Preferences or from the Print dialog.
b Resend the print job.
Are the margins correct?

Page 210

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Lexmark MX310 manual Incorrect margins on prints, Troubleshooting 210

Contents

Users Guide JuneContents Faxing CopyingMailing ScanningMaintaining the printer Saving money and the environmentSecuring the printer Managing the printerTroubleshooting IndexSafety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glassUsing the printer control panel UsePrinter status Indicator light color and its corresponding printer statusIndicator light Sleep button light Printer statusAccessing the controller board Additional printer setupInstalling internal options Available internal optionsPage Installing an optional card Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables Line portUpdating available options in the printer driver Setting up the printer softwareInstalling the printer software For Windows usersNetworking Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer For Macintosh usersInstalling the printer on an Ethernet network Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddSelect a wireless connection setup Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto From the printer control panel, navigate toClick Settings Network/Ports Wireless Using the Push Button Configuration PBC methodUsing the Personal Identification Number PIN method Follow the instructions on the printer displayPrinting a network setup Verifying printer setupPrinting a menu settings Settings Reports Menu SettingsSettings Paper Menu Paper Size/Type Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage 3A5 Page Page Loading the multipurpose feeder Page Page Page Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper type nameAssigning a custom paper type Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Type a name for the paper type, and then pressPaper characteristics Paper and specialty media guidePaper guidelines Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Supported paper sizes, types, and weights Supported paper sizesSupported paper types and weights Using specialty media Tips on using letterheadPaper type 250 ‑ or Multipurpose feeder Duplex mode Tips on using transparencies Tips on using envelopesTips on using labels Page Page Printing Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing a documentPrinting confidential and other held jobs Settings Print Settings Quality Menu Toner DarknessSettings Security Storing print jobs in the printerModifying confidential print settings Printing confidential and other held jobsCanceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing information pagesFor Macintosh users Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCopying on letterhead Customizing copy settings Making copies using paper from a selected trayCopying to a different size Copying on both sides of the paper duplexing Adjusting copy quality Reducing or enlarging copiesMaking a copy lighter or darker Collating copies Collated Not collatedPlacing separator sheets between copies Copying multiple pages onto a single sheetSelect Between Copies, Between Jobs, Between Pages, or Off Placing information on copies Placing an overlay message on eachSelect Off, Confidential, Copy, Draft, Urgent, or Custom Canceling a copy job Understanding the copy optionsScale Content TypeContent Source DarknessSeparator Sheets Advanced DuplexOverlay Paper SaverConfiguring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail SettingsSending an e‑mail using the address book Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using a shortcut number Creating an e-mail shortcutCanceling an e-mail Setting up the printer to fax FaxingFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax SetupChoosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and numberSending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using the computer Sending a fax using a shortcut numberSending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerViewing a fax log Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxesHolding faxes Canceling a fax job after scanning the original documentsHolding and forwarding faxes Forwarding a faxResolution Understanding the fax optionsOriginal Size Orientation BindingScanning to an FTP address Creating an FTP shortcut using the Embedded Web ServerScanning Creating shortcutsScanning to an FTP address using a shortcut number Scanning to an FTP address using the address bookScanning to an FTP address Scanning to a computer Scanning to a computerClick Scan Profile Create Scan Profile Page Menus list Paper Menu Reports Network/Ports Security SettingsUnderstanding printer menus Understanding printer menusDefault Source menu Paper menuPaper Size/Type menu MP Feeder Size MP Feeder TypeManual Paper Type Understanding printer menus 100Manual Paper Size Manual Envelope SizePaper Texture menu Configure MP menuSubstitute Size menu Understanding printer menus 101Understanding printer menus 102 Paper Weight menu Understanding printer menus 103Paper Loading menu Understanding printer menus 104Light Loading Custom Types menuUnderstanding printer menus 105 Heavy LoadingUniversal Setup menu Custom Scan Sizes menuUnderstanding printer menus 106 Reports menu Reports menuUnderstanding printer menus 107 Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding printer menus 108Understanding printer menus 109 To access the menu, navigate to either of the followingNetwork Card menu UseToTCP/IP menu Understanding printer menus 110IPv6 menu Understanding printer menus 111Wireless menu Understanding printer menus 112AppleTalk menu Smtp Setup menuTo access the menu, navigate to any of the following Understanding printer menus 113Security menu Security Audit Log menuUnderstanding printer menus 114 Set Date and Time menu Understanding printer menus 115Settings menu General Settings menuUnderstanding printer menus 116 Understanding printer menus 117 Alarms TimeoutsUnderstanding printer menus 118 Error Recovery Print RecoveryUnderstanding printer menus 119 Press Sleep Button Factory DefaultsUnderstanding printer menus 120 Press and Hold Sleep ButtonCopy Settings menu Understanding printer menus 121Understanding printer menus 122 Understanding printer menus 123 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding printer menus 124 Understanding printer menus 125 Fax Send SettingsResolution Fax CoverUnderstanding printer menus 126 Fax Receive Settings Understanding printer menus 127Fax Log Settings Understanding printer menus 128Speaker Settings Understanding printer menus 129Answer On ‑mail Settings menu‑mail Server Setup Understanding printer menus 130Understanding printer menus 131 OrientationUnderstanding printer menus 132 FTP Settings menu Understanding printer menus 133Use cc/bcc Understanding printer menus 134 Understanding printer menus 135 Understanding printer menus 136 Print SettingsSetup menu Printer LanguageFinishing menu Understanding printer menus 137Paper Saver Ordering Understanding printer menus 138Separator Source Paper Saver OrientationQuality menu Understanding printer menus 139XPS menu PCL Emul menuUnderstanding printer menus 140 Understanding printer menus 141 Understanding printer menus 142 Tray RenumberFont Size Html menuUnderstanding printer menus 143 ScaleUnderstanding printer menus 144 Help menuImage menu Menu item DescriptionUnderstanding printer menus 145 Saving paper and toner Using recycled paperSaving money and the environment Conserving suppliesSettings Settings General Settings Quiet Mode Using Eco‑ModeClick Settings General Settings Eco‑Mode Saving energySettings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Saving money and the environment 148Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings Settings General SettingsClick Settings General Settings Schedule Power Modes Using Schedule Power ModesClick Settings General Settings RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingSaving money and the environment 151 Statement of Volatility Back Exit Config MenuSecuring the printer Erasing volatile memoryFinding printer security information Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 154Cleaning the scanner glass Maintaining the printer 155Close the scanner cover Maintaining the printer 156 Checking the status of parts and suppliesEstimated number of remaining pages Status/Supplies View SuppliesOrdering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Maintaining the printer 157Ordering an ADF separator pad Ordering a maintenance kitRecommended maintenance kits and part numbers Ordering an imaging unitReplacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 159Page Replacing the imaging unit Maintaining the printer 161Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerManaging the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 167Load paper properly Clearing jamsAvoiding jams Clearing jams 168Understanding jam messages and locations Use recommended paperJam access area Printer control panel message What to do Clearing jams 170‑page jam, open front door y.xx Clearing jams 171Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 176‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messagesChange paper source to paper size load orientation Troubleshooting 182Change paper source to custom type name load orientation Close front doorFax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Complex page, some data may not have printedImaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xyInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory, some Held Jobs were deletedLoad manual feeder with custom type name paper orientation Troubleshooting 186Load manual feeder with custom string paper orientation Load manual feeder with paper size paper orientationLoad paper source with custom type name paper orientation Troubleshooting 187Load paper source with custom string paper orientation Load paper source with paper size paper orientationMaintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Memory full, cannot print faxesNon‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Not enough free space in flash memory for resourcesPrinter had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove paper from standard output binReplace defective imaging unit 31.xy Replace cartridge, 0 estimated pages remain 88.xyReplace cartridge, printer region mismatch 42.xy Replace imaging unit, 0 estimated pages remain 84.xyReplace jammed originals if restarting job Scanner disabled by adminTroubleshooting 192 Replace unsupported imaging unit 32.xyStandard network software error Serial option x errorSmtp server not set up. Contact system administrator Scanner jam, remove all originals from the scanner 2yy.xxSupply needed to complete job Standard USB port disabledToo many flash options installed Too many trays attachedBasic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Troubleshooting 195Troubleshooting 196 Printer display is blank Hardware and internal option problemsTroubleshooting 197 Cannot detect internal optionAction Yes Step Problem is solved Go to step Tray problemsTroubleshooting 198 Step Problem is solved. Go to stepAction Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 199 Jammed pages are not reprintedPaper jam message remains after jam is cleared Solving print problemsPrinting problems Incorrect characters printTroubleshooting 201 Large jobs do not collateTroubleshooting 202 Print jobs do not printClick File Print Advanced Print As Image OK OK Troubleshooting 203 Print job takes longer than expectedSettings General Settings Print Recovery Page Protect Off Printing slows downTray linking does not work Troubleshooting 205Settings General Settings Timeouts Print Timeout Unexpected page breaks occurCharacters have jagged or uneven edges Print quality problemsTroubleshooting 206 Clipped pages or imagesTroubleshooting 207 Compressed images appear on printsTroubleshooting 208 Gray background on printsTroubleshooting 209 Horizontal voids appear on printsTroubleshooting 210 Incorrect margins on printsTroubleshooting 211 Paper curlPrint irregularities Troubleshooting 212 Troubleshooting 213 Print is too darkTroubleshooting 214 Print is too lightTroubleshooting 215 Printer is printing blank pagesTroubleshooting 216 Printer is printing solid black pagesTroubleshooting 217 Repeating defects appear on printsTroubleshooting 218 Shadow images appear on printsSkewed print Troubleshooting 219 Streaked horizontal lines appear on printsTroubleshooting 220 Streaked vertical lines appear on printsTroubleshooting 221 Toner fog or background shading appears on printsToner specks appear on prints Troubleshooting 222Toner rubs off Transparency print quality is poorTroubleshooting 223 Uneven print densityVertical voids appear on prints Solving copy problems Copier does not respondTroubleshooting 225 Scanner unit does not closePoor copy quality Troubleshooting 226 Partial document or photo copiesSolving fax problems Fax function is not set upTroubleshooting 227 Troubleshooting 228 Settings General Settings Run initial setupCaller ID is not shown Troubleshooting 229 Cannot send or receive a faxTroubleshooting 230 Click Settings Fax Settings Analog Fax Setup Can send but not receive faxesTroubleshooting 232 Can receive but not send faxesSolving scanner problems Troubleshooting 233Received fax has poor print quality Scanner does not respond Scanning takes too long or freezes the computer Troubleshooting 235Scan job was not successful Stamp or OverwriteTroubleshooting 236 Poor scanned image qualityTroubleshooting 237 Embedded Web Server does not openPartial document or photo scans Contacting customer support Tech LibraryMail Troubleshooting 239 Live chatProduct information Edition noticeLexmark International, Inc All rights reserved Licensing notices Trademarks241 Product disposal Temperature informationNoise emission levels 242Laser advisory label Static sensitivity noticeLaser notice 243Mode Description Power consumption Watts Power consumptionProduct power consumption 244Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Regulatory notices for telecommunication terminal equipment246 247 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse 248Modular component notice Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada250 Taiwan NCC RF notice statement 251252 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 253Extent of limited warranty 254Limitation of liability Additional rights255 Index Symbols250‑sheet tray installing 19 550‑sheet tray installing NumericsPage Page Page Page Page Page Page

Troubleshooting

210

Incorrect margins on prints

ABCD

Action

Step 2

Step 3