Lexmark MX310 manual Print jobs do not print, Troubleshooting 202

Troubleshooting 202

Multiple‑language PDF files do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aCheck if the print options for the PDF output are set to embed all fonts.

For more information, see the documentation that came with Adobe Acrobat.

bGenerate a new PDF file, and then resend the print job.

Do the files print?
Step 2	The problem is solved. Contact customer
a Open the document you want to print in Adobe Acrobat.	support.

bClick File > Print > Advanced > Print As Image > OK > OK.

Do the files print?

Print jobs do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the document you are trying to print, open the Print dialog and check if you have selected the correct printer.

Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.

bResend the print job.

Do the jobs print?

Step 2 The problem is solved. Go to step 3.

aCheck if the printer is plugged in and turned on, and if Ready appears on the printer display.

bResend the print job.

Do the jobs print?

Step 3 The problem is solved. Go to step 4.

If an error message appears on the printer display, then clear the message.

Note: The printer continues to print after clearing the message.

Do the jobs print?