Lexmark MX310 Tray problems, Troubleshooting 198, Action Yes Step Problem is solved Go to step

Troubleshooting		198
Action	Yes	No
Step 4	The problem is solved.	Contact customer
a Check if the internal option is selected.		support.

It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 23.

bResend the print job.

Does the internal option operate correctly?

Tray problems

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aPull out the tray, and then do one or more of the following:

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Make sure paper lies flat in the tray.

bCheck if the tray closes properly.

Is the tray working?

Step 2 The problem is solved. Go to step 3.

aTurn off the printer, then wait about 10 seconds, and then turn the printer back on.

bResend the print job.

Is the tray working?
Step 3	Go to step 4.	Reinstall the tray. For
Check if the tray is installed and recognized by the printer.		more information, see
		the setup
Print a menu settings page, and then check if the tray is listed in the
		documentation that
Installed Features list.
		came with the tray.
Is the tray listed in the menu settings page?
Step 4	The problem is solved.	Contact customer
Check if the tray is available in the printer driver.		support.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Updating available
options in the printer driver” on page 23.
Is the tray available in the printer driver?