Print quality problems, Clipped pages or images

Troubleshooting

206 Print quality problems

Characters have jagged or uneven edges

Action		Yes	No

Step 1		Go to step 2.	Select a font that is
a Print a font sample list to check if the fonts you are using are supported			supported by the
by the printer.			printer.
1	From the printer control panel, navigate to:
	Menus > Reports > Print Fonts
2	Select PCL Fonts or PostScript Fonts.

bResend the print job.

Are you using fonts that are supported by the printer?
Step 2	The problem is solved. Contact customer
Check if the fonts installed on the computer are supported by the printer.	support.

Are the fonts installed on the computer supported by the printer?

Clipped pages or images

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMove the width and length guides in the tray to the correct positions for the paper loaded.

bResend the print job.

Is the page or image clipped?

Page 206

Image 206

Lexmark MX310 Print quality problems, Characters have jagged or uneven edges, Clipped pages or images, Troubleshooting 206

Contents

Users Guide June Contents Faxing CopyingMailing Scanning Maintaining the printer Saving money and the environmentSecuring the printer Managing the printer Troubleshooting Index Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glass Using the printer control panel Use Printer status Indicator light color and its corresponding printer statusIndicator light Sleep button light Printer status Accessing the controller board Additional printer setupInstalling internal options Available internal optionsPage Installing an optional card Page Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables Line port Updating available options in the printer driver Setting up the printer softwareInstalling the printer software For Windows users Networking Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer For Macintosh users Installing the printer on an Ethernet network Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Select a wireless connection setup Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto From the printer control panel, navigate to Click Settings Network/Ports Wireless Using the Push Button Configuration PBC methodUsing the Personal Identification Number PIN method Follow the instructions on the printer display Printing a network setup Verifying printer setupPrinting a menu settings Settings Reports Menu Settings Settings Paper Menu Paper Size/Type Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage 3A5 Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper type name Assigning a custom paper type Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Type a name for the paper type, and then press Paper guidelines Paper characteristicsPaper and specialty media guide Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Supported paper sizes, types, and weights Supported paper sizes Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Using specialty mediaTips on using letterhead Tips on using labels Tips on using transparenciesTips on using envelopes Page Page Printing Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing a document Printing confidential and other held jobs Settings Print Settings Quality Menu Toner DarknessSettings Security Storing print jobs in the printer Modifying confidential print settings Printing confidential and other held jobs Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Making a copy lighter or darker Adjusting copy qualityReducing or enlarging copies Collating copies Collated Not collated Select Between Copies, Between Jobs, Between Pages, or Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Select Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Canceling a copy job Understanding the copy options Scale Content TypeContent Source Darkness Separator Sheets Advanced DuplexOverlay Paper Saver Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail Settings Sending an e‑mail using the address book Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using a shortcut number Creating an e-mail shortcut Canceling an e-mail Faxing Setting up the printer to faxFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and number Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Sending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Viewing a fax log Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxes Holding faxes Canceling a fax job after scanning the original documentsHolding and forwarding faxes Forwarding a fax Original Size ResolutionUnderstanding the fax options Orientation Binding Scanning to an FTP address Creating an FTP shortcut using the Embedded Web ServerScanning Creating shortcuts Scanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Menus list Paper Menu Reports Network/Ports Security SettingsUnderstanding printer menus Understanding printer menus Paper Size/Type menu Default Source menuPaper menu MP Feeder Size MP Feeder Type Manual Paper Type Understanding printer menus 100Manual Paper Size Manual Envelope Size Paper Texture menu Configure MP menuSubstitute Size menu Understanding printer menus 101 Understanding printer menus 102 Paper Weight menu Understanding printer menus 103 Paper Loading menu Understanding printer menus 104 Light Loading Custom Types menuUnderstanding printer menus 105 Heavy Loading Understanding printer menus 106 Universal Setup menuCustom Scan Sizes menu Understanding printer menus 107 Reports menuReports menu Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding printer menus 108 Understanding printer menus 109 To access the menu, navigate to either of the followingNetwork Card menu UseTo TCP/IP menu Understanding printer menus 110 IPv6 menu Understanding printer menus 111 Wireless menu Understanding printer menus 112 AppleTalk menu Smtp Setup menuTo access the menu, navigate to any of the following Understanding printer menus 113 Understanding printer menus 114 Security menuSecurity Audit Log menu Set Date and Time menu Understanding printer menus 115 Understanding printer menus 116 Settings menuGeneral Settings menu Understanding printer menus 117 Understanding printer menus 118 AlarmsTimeouts Understanding printer menus 119 Error RecoveryPrint Recovery Press Sleep Button Factory DefaultsUnderstanding printer menus 120 Press and Hold Sleep Button Copy Settings menu Understanding printer menus 121 Understanding printer menus 122 Understanding printer menus 123 Understanding printer menus 124 Fax Settings menuFax Mode Analog Fax Setup menu Understanding printer menus 125 Fax Send SettingsResolution Fax Cover Understanding printer menus 126 Fax Receive Settings Understanding printer menus 127 Fax Log Settings Understanding printer menus 128 Speaker Settings Understanding printer menus 129 Answer On ‑mail Settings menu‑mail Server Setup Understanding printer menus 130 Understanding printer menus 131 Orientation Understanding printer menus 132 Use cc/bcc FTP Settings menuUnderstanding printer menus 133 Understanding printer menus 134 Understanding printer menus 135 Understanding printer menus 136 Print SettingsSetup menu Printer Language Finishing menu Understanding printer menus 137 Paper Saver Ordering Understanding printer menus 138Separator Source Paper Saver Orientation Quality menu Understanding printer menus 139 Understanding printer menus 140 XPS menuPCL Emul menu Understanding printer menus 141 Understanding printer menus 142 Tray Renumber Font Size Html menuUnderstanding printer menus 143 Scale Understanding printer menus 144 Help menuImage menu Menu item Description Understanding printer menus 145 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Settings Settings General Settings Quiet Mode Using Eco‑ModeClick Settings General Settings Eco‑Mode Saving energy Settings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Saving money and the environment 148 Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings Settings General Settings Click Settings General Settings Schedule Power Modes Using Schedule Power ModesClick Settings General Settings Recycling Saving money and the environment 151 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Statement of Volatility Back Exit Config MenuSecuring the printer Erasing volatile memory Finding printer security information Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 154 Close the scanner cover Cleaning the scanner glassMaintaining the printer 155 Maintaining the printer 156 Checking the status of parts and suppliesEstimated number of remaining pages Status/Supplies View Supplies Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Maintaining the printer 157 Ordering an ADF separator pad Ordering a maintenance kitRecommended maintenance kits and part numbers Ordering an imaging unit Replacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 159Page Replacing the imaging unit Maintaining the printer 161Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Managing the printer 167 Load paper properly Clearing jamsAvoiding jams Clearing jams 168 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 170 ‑page jam, open front door y.xx Clearing jams 171Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 176 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Change paper source to paper size load orientation Troubleshooting 182Change paper source to custom type name load orientation Close front door Fax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Complex page, some data may not have printed Imaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xy Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory, some Held Jobs were deleted Load manual feeder with custom type name paper orientation Troubleshooting 186Load manual feeder with custom string paper orientation Load manual feeder with paper size paper orientation Load paper source with custom type name paper orientation Troubleshooting 187Load paper source with custom string paper orientation Load paper source with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Memory full, cannot print faxes Non‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Not enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove paper from standard output bin Replace defective imaging unit 31.xy Replace cartridge, 0 estimated pages remain 88.xyReplace cartridge, printer region mismatch 42.xy Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Scanner disabled by adminTroubleshooting 192 Replace unsupported imaging unit 32.xy Standard network software error Serial option x errorSmtp server not set up. Contact system administrator Scanner jam, remove all originals from the scanner 2yy.xx Supply needed to complete job Standard USB port disabledToo many flash options installed Too many trays attached Basic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Troubleshooting 195 Troubleshooting 196 Printer display is blank Hardware and internal option problemsTroubleshooting 197 Cannot detect internal option Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 198 Step Problem is solved. Go to step Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 199 Jammed pages are not reprinted Paper jam message remains after jam is cleared Solving print problemsPrinting problems Incorrect characters print Troubleshooting 201 Large jobs do not collate Click File Print Advanced Print As Image OK OK Troubleshooting 202Print jobs do not print Troubleshooting 203 Print job takes longer than expected Settings General Settings Print Recovery Page Protect Off Printing slows down Tray linking does not work Troubleshooting 205Settings General Settings Timeouts Print Timeout Unexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 206 Clipped pages or images Troubleshooting 207 Compressed images appear on prints Troubleshooting 208 Gray background on prints Troubleshooting 209 Horizontal voids appear on prints Troubleshooting 210 Incorrect margins on prints Print irregularities Troubleshooting 211Paper curl Troubleshooting 212 Troubleshooting 213 Print is too dark Troubleshooting 214 Print is too light Troubleshooting 215 Printer is printing blank pages Troubleshooting 216 Printer is printing solid black pages Troubleshooting 217 Repeating defects appear on prints Skewed print Troubleshooting 218Shadow images appear on prints Troubleshooting 219 Streaked horizontal lines appear on prints Troubleshooting 220 Streaked vertical lines appear on prints Troubleshooting 221 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 222Toner rubs off Transparency print quality is poor Vertical voids appear on prints Troubleshooting 223Uneven print density Solving copy problems Copier does not respond Poor copy quality Troubleshooting 225Scanner unit does not close Troubleshooting 226 Partial document or photo copies Troubleshooting 227 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 228Settings General Settings Run initial setup Troubleshooting 229 Cannot send or receive a fax Troubleshooting 230 Click Settings Fax Settings Analog Fax Setup Can send but not receive faxes Troubleshooting 232 Can receive but not send faxes Received fax has poor print quality Solving scanner problemsTroubleshooting 233 Scanner does not respond Scanning takes too long or freezes the computer Troubleshooting 235Scan job was not successful Stamp or Overwrite Troubleshooting 236 Poor scanned image quality Partial document or photo scans Troubleshooting 237Embedded Web Server does not open Mail Contacting customer supportTech Library Troubleshooting 239 Live chat Lexmark International, Inc All rights reserved Product informationEdition notice 241 Licensing noticesTrademarks Product disposal Temperature informationNoise emission levels 242 Laser advisory label Static sensitivity noticeLaser notice 243 Mode Description Power consumption Watts Power consumptionProduct power consumption 244 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 246 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 247 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse 248 Modular component notice Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiation 250 Industry Canada CanadaIndustry Canada Canada Taiwan NCC RF notice statement 251 252 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 253 Extent of limited warranty 254 255 Limitation of liabilityAdditional rights Index Symbols250‑sheet tray installing 19 550‑sheet tray installing NumericsPage Page Page Page Page Page Page

Lexmark MX310 Print quality problems, Characters have jagged or uneven edges, Troubleshooting 206

Models: MX310

Troubleshooting

206

Print quality problems

Characters have jagged or uneven edges

Action

Step 1

Step 2

Clipped pages or images

ABCDE ABCDE ABCDE

Action