Lexmark MX310 Solving scanner problems, Received fax has poor print quality, Troubleshooting 233

Troubleshooting 233

Received fax has poor print quality

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Ask the person who sent you the fax to:

aCheck if the quality of the original document is satisfactory.

bIncrease the fax scan resolution, if possible.

cResend the fax. There may have been a problem with the quality of the telephone line connection.

Is the fax print quality satisfactory?

Step 2	The problem is solved.	Go to step 3.
Decrease the incoming fax transmission speed.
a Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address in the TCP/IP section in the
	Network/Ports menu. The IP address appears as four sets of
	numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to
	load the Web page correctly.
b Click Settings > Fax Settings > Analog Fax Setup.
c In the Max Speed menu, click one of the following:
•	2400
•	4800
•	9600
•	14400
•	33600
d Click Submit.
e Resend the fax.
Is the fax print quality satisfactory?
Step 3	The problem is solved.	Contact customer
Replace the toner cartridge.		support.
When Cartridge low [88.xy] appears, replace the cartridge,
and then resend the fax.
Is the fax print quality satisfactory?

Solving scanner problems

•“The scanner does not respond” on page 234

•“Scan job was not successful” on page 235

•“Scanner unit does not close” on page 235