Troubleshooting 196 | Lexmark MX310 instruction

Troubleshooting			196

	Action	Yes	No

	Step 5	Go to step 6.	Make sure to match the
	Check if the cables connecting the printer and the computer are inserted		following:
	in the correct ports.		• The USB symbol on
			the cable with the
	Are the cables inserted in the correct ports?		USB symbol on the
			printer
			• The appropriate
			Ethernet cable with
			the Ethernet port

	Step 6	Turn on the switch or	Go to step 7.
	Make sure the electrical outlet is not turned off by a switch or breaker.	reset the breaker.

	Is the electrical outlet turned off by a switch or breaker?

	Step 7	Connect the printer	Go to step 8.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
	power supplies, or extension cords.	electrical outlet.
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?

	Step 8	Go to step 9.	Connect the printer
	Check if one end of the printer cable is plugged into a port on the printer		cable securely to the
			printer and the
	and the other to the computer, print server, option, or other network		printer and the
	device.		computer, print server,
	device.		option, or other
			option, or other
	Is the printer cable securely attached to the printer and the computer,		network device.

	print server, option, or other network device?

	Step 9	Go to step 10.	Turn off the printer,
	Make sure to install all hardware options properly and remove any packing		remove all packing
	material.		materials, then
	material.		reinstall the hardware
			reinstall the hardware
	Are all hardware options properly installed and all packing material		options, and then turn
			on the printer.
	removed?		on the printer.
	removed?

	Step 10	Go to step 11.	Use correct printer
	Check if you have selected the correct port settings in the printer driver.		driver settings.

	Are the port settings correct?

	Step 11	Go to step 12.	Install the correct
	Check the installed printer driver.		printer driver.
	Is the correct printer driver installed?

	Step 12	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Is the printer working?

Image 196

Lexmark MX310 manual Troubleshooting 196

Contents

Users Guide June Contents Copying MailingFaxing Scanning Saving money and the environment Securing the printerMaintaining the printer Managing the printer Troubleshooting Index Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glass Using the printer control panel Use Indicator light color and its corresponding printer status Indicator lightPrinter status Sleep button light Printer status Additional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Installing an optional card Page Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables Line port Setting up the printer software Installing the printer softwareUpdating available options in the printer driver For Windows users Preparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterNetworking For Macintosh users Installing the printer on an Ethernet network Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Connecting the printer using the Wireless Setup Wizard Settings Network/Ports Active NIC AutoSelect a wireless connection setup From the printer control panel, navigate to Using the Push Button Configuration PBC method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Follow the instructions on the printer display Verifying printer setup Printing a menu settingsPrinting a network setup Settings Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage 3A5 Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper type name Click Settings Paper Menu Custom Types Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then press Paper and specialty media guide Paper characteristicsPaper guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Supported paper sizes, types, and weights Supported paper sizes Supported paper types and weights Tips on using letterhead Using specialty mediaPaper type 250 ‑ or Multipurpose feeder Duplex mode Tips on using envelopes Tips on using transparenciesTips on using labels Page Page Adjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting Printing a document Settings Print Settings Quality Menu Toner Darkness Settings SecurityPrinting confidential and other held jobs Storing print jobs in the printer Modifying confidential print settings Printing confidential and other held jobs Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Copying on letterhead Making copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying on both sides of the paper duplexing Reducing or enlarging copies Adjusting copy qualityMaking a copy lighter or darker Collating copies Collated Not collated Copying multiple pages onto a single sheet Placing separator sheets between copiesSelect Between Copies, Between Jobs, Between Pages, or Off Placing an overlay message on each Placing information on copiesSelect Off, Confidential, Copy, Draft, Urgent, or Custom Canceling a copy job Understanding the copy options Content Type Content SourceScale Darkness Advanced Duplex OverlaySeparator Sheets Paper Saver Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Sending an e‑mail using a shortcut numberSending an e‑mail using the address book Creating an e-mail shortcut Canceling an e-mail Faxing Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and number Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Customizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Canceling an outgoing fax Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxes Canceling a fax job after scanning the original documents Holding and forwarding faxesHolding faxes Forwarding a fax Understanding the fax options ResolutionOriginal Size Orientation Binding Creating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating shortcuts Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberScanning to an FTP address Scanning to a computer Scanning to a computerClick Scan Profile Create Scan Profile Page Paper Menu Reports Network/Ports Security Settings Understanding printer menusMenus list Understanding printer menus Paper menu Default Source menuPaper Size/Type menu MP Feeder Size MP Feeder Type Understanding printer menus 100 Manual Paper SizeManual Paper Type Manual Envelope Size Configure MP menu Substitute Size menuPaper Texture menu Understanding printer menus 101 Understanding printer menus 102 Paper Weight menu Understanding printer menus 103 Paper Loading menu Understanding printer menus 104 Custom Types menu Understanding printer menus 105Light Loading Heavy Loading Custom Scan Sizes menu Universal Setup menuUnderstanding printer menus 106 Reports menu Reports menuUnderstanding printer menus 107 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding printer menus 108 To access the menu, navigate to either of the following Network Card menuUnderstanding printer menus 109 UseTo TCP/IP menu Understanding printer menus 110 IPv6 menu Understanding printer menus 111 Wireless menu Understanding printer menus 112 Smtp Setup menu To access the menu, navigate to any of the followingAppleTalk menu Understanding printer menus 113 Security Audit Log menu Security menuUnderstanding printer menus 114 Set Date and Time menu Understanding printer menus 115 General Settings menu Settings menuUnderstanding printer menus 116 Understanding printer menus 117 Timeouts AlarmsUnderstanding printer menus 118 Print Recovery Error RecoveryUnderstanding printer menus 119 Factory Defaults Understanding printer menus 120Press Sleep Button Press and Hold Sleep Button Copy Settings menu Understanding printer menus 121 Understanding printer menus 122 Understanding printer menus 123 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding printer menus 124 Fax Send Settings ResolutionUnderstanding printer menus 125 Fax Cover Understanding printer menus 126 Fax Receive Settings Understanding printer menus 127 Fax Log Settings Understanding printer menus 128 Speaker Settings Understanding printer menus 129 ‑mail Settings menu ‑mail Server SetupAnswer On Understanding printer menus 130 Understanding printer menus 131 Orientation Understanding printer menus 132 Understanding printer menus 133 FTP Settings menuUse cc/bcc Understanding printer menus 134 Understanding printer menus 135 Print Settings Setup menuUnderstanding printer menus 136 Printer Language Finishing menu Understanding printer menus 137 Understanding printer menus 138 Separator SourcePaper Saver Ordering Paper Saver Orientation Quality menu Understanding printer menus 139 PCL Emul menu XPS menuUnderstanding printer menus 140 Understanding printer menus 141 Understanding printer menus 142 Tray Renumber Html menu Understanding printer menus 143Font Size Scale Help menu Image menuUnderstanding printer menus 144 Menu item Description Understanding printer menus 145 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Click Settings General Settings Eco‑ModeSettings Settings General Settings Quiet Mode Saving energy Adjusting Sleep mode Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 148 Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings Settings General Settings Using Schedule Power Modes Click Settings General SettingsClick Settings General Settings Schedule Power Modes Recycling Returning Lexmark cartridges for reuse or recycling Recycling Lexmark packagingSaving money and the environment 151 Back Exit Config Menu Securing the printerStatement of Volatility Erasing volatile memory Finding printer security information Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 154 Maintaining the printer 155 Cleaning the scanner glassClose the scanner cover Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 156 Status/Supplies View Supplies Using genuine Lexmark parts and supplies Ordering suppliesOrdering toner cartridges Maintaining the printer 157 Ordering a maintenance kit Recommended maintenance kits and part numbersOrdering an ADF separator pad Ordering an imaging unit Storing supplies Replacing suppliesReplacing the toner cartridge Maintaining the printer 159Page Replacing the imaging unit Maintaining the printer 161Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Managing the printer 167 Clearing jams Avoiding jamsLoad paper properly Clearing jams 168 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 170 ‑page jam, open front door y.xx Clearing jams 171Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 176 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Troubleshooting 182 Change paper source to custom type name load orientationChange paper source to paper size load orientation Close front door Error reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Complex page, some data may not have printed Fax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xy Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Troubleshooting 186 Load manual feeder with custom string paper orientationLoad manual feeder with custom type name paper orientation Load manual feeder with paper size paper orientation Troubleshooting 187 Load paper source with custom string paper orientationLoad paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory full, cannot print faxes Network x software error No analog phone line connected to modem, fax is disabledNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resources Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyPrinter had to restart. Last job may be incomplete Remove paper from standard output bin Replace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xyReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Scanner disabled by admin Troubleshooting 192Replace jammed originals if restarting job Replace unsupported imaging unit 32.xy Serial option x error Smtp server not set up. Contact system administratorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xx Standard USB port disabled Too many flash options installedSupply needed to complete job Too many trays attached Solving printer problems Weblink server not set up. Contact system administratorBasic printer problems Troubleshooting 195 Troubleshooting 196 Hardware and internal option problems Troubleshooting 197Printer display is blank Cannot detect internal option Tray problems Troubleshooting 198Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Paper feed problems Troubleshooting 199Action Yes Step Go to step Problem is solved Jammed pages are not reprinted Solving print problems Printing problemsPaper jam message remains after jam is cleared Incorrect characters print Troubleshooting 201 Large jobs do not collate Print jobs do not print Troubleshooting 202Click File Print Advanced Print As Image OK OK Troubleshooting 203 Print job takes longer than expected Settings General Settings Print Recovery Page Protect Off Printing slows down Troubleshooting 205 Settings General Settings Timeouts Print TimeoutTray linking does not work Unexpected page breaks occur Print quality problems Troubleshooting 206Characters have jagged or uneven edges Clipped pages or images Troubleshooting 207 Compressed images appear on prints Troubleshooting 208 Gray background on prints Troubleshooting 209 Horizontal voids appear on prints Troubleshooting 210 Incorrect margins on prints Paper curl Troubleshooting 211Print irregularities Troubleshooting 212 Troubleshooting 213 Print is too dark Troubleshooting 214 Print is too light Troubleshooting 215 Printer is printing blank pages Troubleshooting 216 Printer is printing solid black pages Troubleshooting 217 Repeating defects appear on prints Shadow images appear on prints Troubleshooting 218Skewed print Troubleshooting 219 Streaked horizontal lines appear on prints Troubleshooting 220 Streaked vertical lines appear on prints Troubleshooting 221 Toner fog or background shading appears on prints Troubleshooting 222 Toner rubs offToner specks appear on prints Transparency print quality is poor Uneven print density Troubleshooting 223Vertical voids appear on prints Solving copy problems Copier does not respond Scanner unit does not close Troubleshooting 225Poor copy quality Troubleshooting 226 Partial document or photo copies Fax function is not set up Solving fax problemsTroubleshooting 227 Settings General Settings Run initial setup Troubleshooting 228Caller ID is not shown Troubleshooting 229 Cannot send or receive a fax Troubleshooting 230 Click Settings Fax Settings Analog Fax Setup Can send but not receive faxes Troubleshooting 232 Can receive but not send faxes Troubleshooting 233 Solving scanner problemsReceived fax has poor print quality Scanner does not respond Troubleshooting 235 Scan job was not successfulScanning takes too long or freezes the computer Stamp or Overwrite Troubleshooting 236 Poor scanned image quality Embedded Web Server does not open Troubleshooting 237Partial document or photo scans Tech Library Contacting customer supportMail Troubleshooting 239 Live chat Edition notice Product informationLexmark International, Inc All rights reserved Trademarks Licensing notices241 Temperature information Noise emission levelsProduct disposal 242 Static sensitivity notice Laser noticeLaser advisory label 243 Power consumption Product power consumptionMode Description Power consumption Watts 244 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment European Community EC directives conformity246 247 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz 248 Regulatory notices for wireless products Uso del prodotto in SvizzeraModular component notice Exposure to radio frequency radiation Industry Canada Canada Industry Canada Canada250 Taiwan NCC RF notice statement 251 252 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 253 Extent of limited warranty 254 Additional rights Limitation of liability255 Symbols 250‑sheet tray installing 19 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page Page