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Lexmark MX310 manual Avoiding jams, Load paper properly, Clearing jams 168

Models: MX310

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Page 168

Image 168

Clearing jams

168 Clearing jams

Jam error messages appear on the printer display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed.

Avoiding jams

Load paper properly

•Make sure paper lies flat in the tray.

Correct loading of paper

Incorrect loading of paper

•Do not remove a tray while the printer is printing.

•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.

•Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.

•Do not slide the paper into the tray. Load paper as shown in the illustration.

Page 168

Image 168

Lexmark MX310 manual Avoiding jams, Load paper properly, Clearing jams 168, Make sure paper lies flat in the tray

Contents

Users Guide JuneContents Copying MailingFaxing ScanningSaving money and the environment Securing the printerMaintaining the printer Managing the printerTroubleshooting IndexSafety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glassUsing the printer control panel UseIndicator light color and its corresponding printer status Indicator lightPrinter status Sleep button light Printer statusAdditional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Installing an optional card Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables Line portSetting up the printer software Installing the printer softwareUpdating available options in the printer driver For Windows usersPreparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterNetworking For Macintosh usersInstalling the printer on an Ethernet network Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddConnecting the printer using the Wireless Setup Wizard Settings Network/Ports Active NIC AutoSelect a wireless connection setup From the printer control panel, navigate toUsing the Push Button Configuration PBC method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Follow the instructions on the printer displayVerifying printer setup Printing a menu settingsPrinting a network setup Settings Reports Menu SettingsSetting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage 3A5 Page Page Loading the multipurpose feeder Page Page Page Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper type nameClick Settings Paper Menu Custom Types Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then pressPaper characteristics Paper and specialty media guidePaper guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Supported paper sizes, types, and weights Supported paper sizesSupported paper types and weights Using specialty media Tips on using letterheadPaper type 250 ‑ or Multipurpose feeder Duplex mode Tips on using transparencies Tips on using envelopesTips on using labels Page Page Adjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting Printing a documentSettings Print Settings Quality Menu Toner Darkness Settings SecurityPrinting confidential and other held jobs Storing print jobs in the printerModifying confidential print settings Printing confidential and other held jobsCanceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing information pagesFor Macintosh users Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying on transparenciesCopying on letterhead Customizing copy settings Making copies using paper from a selected trayCopying to a different size Copying on both sides of the paper duplexing Adjusting copy quality Reducing or enlarging copiesMaking a copy lighter or darker Collating copies Collated Not collatedPlacing separator sheets between copies Copying multiple pages onto a single sheetSelect Between Copies, Between Jobs, Between Pages, or Off Placing information on copies Placing an overlay message on eachSelect Off, Confidential, Copy, Draft, Urgent, or Custom Canceling a copy job Understanding the copy optionsContent Type Content SourceScale DarknessAdvanced Duplex OverlaySeparator Sheets Paper SaverSetting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the Embedded Web Server Sending an e‑mail using a shortcut numberSending an e‑mail using the address book Creating an e-mail shortcutCanceling an e-mail Setting up the printer to fax FaxingFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupSetup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and numberSetting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Sending a fax using a shortcut numberSending a fax using the address book Sending a fax at a scheduled timeCustomizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darkerCanceling an outgoing fax Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxesCanceling a fax job after scanning the original documents Holding and forwarding faxesHolding faxes Forwarding a faxResolution Understanding the fax optionsOriginal Size Orientation BindingCreating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating shortcutsScanning to an FTP address using a shortcut number Scanning to an FTP address using the address bookScanning to an FTP address Scanning to a computer Scanning to a computerClick Scan Profile Create Scan Profile Page Paper Menu Reports Network/Ports Security Settings Understanding printer menusMenus list Understanding printer menusDefault Source menu Paper menuPaper Size/Type menu MP Feeder Size MP Feeder TypeUnderstanding printer menus 100 Manual Paper SizeManual Paper Type Manual Envelope SizeConfigure MP menu Substitute Size menuPaper Texture menu Understanding printer menus 101Understanding printer menus 102 Paper Weight menu Understanding printer menus 103Paper Loading menu Understanding printer menus 104Custom Types menu Understanding printer menus 105Light Loading Heavy LoadingUniversal Setup menu Custom Scan Sizes menuUnderstanding printer menus 106 Reports menu Reports menuUnderstanding printer menus 107 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding printer menus 108To access the menu, navigate to either of the following Network Card menuUnderstanding printer menus 109 UseToTCP/IP menu Understanding printer menus 110IPv6 menu Understanding printer menus 111Wireless menu Understanding printer menus 112Smtp Setup menu To access the menu, navigate to any of the followingAppleTalk menu Understanding printer menus 113Security menu Security Audit Log menuUnderstanding printer menus 114 Set Date and Time menu Understanding printer menus 115Settings menu General Settings menuUnderstanding printer menus 116 Understanding printer menus 117 Alarms TimeoutsUnderstanding printer menus 118 Error Recovery Print RecoveryUnderstanding printer menus 119 Factory Defaults Understanding printer menus 120Press Sleep Button Press and Hold Sleep ButtonCopy Settings menu Understanding printer menus 121Understanding printer menus 122 Understanding printer menus 123 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding printer menus 124 Fax Send Settings ResolutionUnderstanding printer menus 125 Fax CoverUnderstanding printer menus 126 Fax Receive Settings Understanding printer menus 127Fax Log Settings Understanding printer menus 128Speaker Settings Understanding printer menus 129‑mail Settings menu ‑mail Server SetupAnswer On Understanding printer menus 130Understanding printer menus 131 OrientationUnderstanding printer menus 132 FTP Settings menu Understanding printer menus 133Use cc/bcc Understanding printer menus 134 Understanding printer menus 135 Print Settings Setup menuUnderstanding printer menus 136 Printer LanguageFinishing menu Understanding printer menus 137Understanding printer menus 138 Separator SourcePaper Saver Ordering Paper Saver OrientationQuality menu Understanding printer menus 139XPS menu PCL Emul menuUnderstanding printer menus 140 Understanding printer menus 141 Understanding printer menus 142 Tray RenumberHtml menu Understanding printer menus 143Font Size ScaleHelp menu Image menuUnderstanding printer menus 144 Menu item DescriptionUnderstanding printer menus 145 Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Click Settings General Settings Eco‑ModeSettings Settings General Settings Quiet Mode Saving energyAdjusting Sleep mode Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 148Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings Settings General SettingsUsing Schedule Power Modes Click Settings General SettingsClick Settings General Settings Schedule Power Modes RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingSaving money and the environment 151 Back Exit Config Menu Securing the printerStatement of Volatility Erasing volatile memoryFinding printer security information Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 154Cleaning the scanner glass Maintaining the printer 155Close the scanner cover Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 156 Status/Supplies View SuppliesUsing genuine Lexmark parts and supplies Ordering suppliesOrdering toner cartridges Maintaining the printer 157Ordering a maintenance kit Recommended maintenance kits and part numbersOrdering an ADF separator pad Ordering an imaging unitStoring supplies Replacing suppliesReplacing the toner cartridge Maintaining the printer 159Page Replacing the imaging unit Maintaining the printer 161Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerFinding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 167Clearing jams Avoiding jamsLoad paper properly Clearing jams 168Understanding jam messages and locations Use recommended paperJam access area Printer control panel message What to do Clearing jams 170‑page jam, open front door y.xx Clearing jams 171Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 176‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messagesTroubleshooting 182 Change paper source to custom type name load orientationChange paper source to paper size load orientation Close front doorError reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Complex page, some data may not have printedFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deletedTroubleshooting 186 Load manual feeder with custom string paper orientationLoad manual feeder with custom type name paper orientation Load manual feeder with paper size paper orientationTroubleshooting 187 Load paper source with custom string paper orientationLoad paper source with custom type name paper orientation Load paper source with paper size paper orientationMaintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory full, cannot print faxesNetwork x software error No analog phone line connected to modem, fax is disabledNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resourcesReinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyPrinter had to restart. Last job may be incomplete Remove paper from standard output binReplace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xyReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xyScanner disabled by admin Troubleshooting 192Replace jammed originals if restarting job Replace unsupported imaging unit 32.xySerial option x error Smtp server not set up. Contact system administratorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xxStandard USB port disabled Too many flash options installedSupply needed to complete job Too many trays attachedSolving printer problems Weblink server not set up. Contact system administratorBasic printer problems Troubleshooting 195Troubleshooting 196 Hardware and internal option problems Troubleshooting 197Printer display is blank Cannot detect internal optionTray problems Troubleshooting 198Action Yes Step Problem is solved Go to step Step Problem is solved. Go to stepPaper feed problems Troubleshooting 199Action Yes Step Go to step Problem is solved Jammed pages are not reprintedSolving print problems Printing problemsPaper jam message remains after jam is cleared Incorrect characters printTroubleshooting 201 Large jobs do not collateTroubleshooting 202 Print jobs do not printClick File Print Advanced Print As Image OK OK Troubleshooting 203 Print job takes longer than expectedSettings General Settings Print Recovery Page Protect Off Printing slows downTroubleshooting 205 Settings General Settings Timeouts Print TimeoutTray linking does not work Unexpected page breaks occurPrint quality problems Troubleshooting 206Characters have jagged or uneven edges Clipped pages or imagesTroubleshooting 207 Compressed images appear on printsTroubleshooting 208 Gray background on printsTroubleshooting 209 Horizontal voids appear on printsTroubleshooting 210 Incorrect margins on printsTroubleshooting 211 Paper curlPrint irregularities Troubleshooting 212 Troubleshooting 213 Print is too darkTroubleshooting 214 Print is too lightTroubleshooting 215 Printer is printing blank pagesTroubleshooting 216 Printer is printing solid black pagesTroubleshooting 217 Repeating defects appear on printsTroubleshooting 218 Shadow images appear on printsSkewed print Troubleshooting 219 Streaked horizontal lines appear on printsTroubleshooting 220 Streaked vertical lines appear on printsTroubleshooting 221 Toner fog or background shading appears on printsTroubleshooting 222 Toner rubs offToner specks appear on prints Transparency print quality is poorTroubleshooting 223 Uneven print densityVertical voids appear on prints Solving copy problems Copier does not respondTroubleshooting 225 Scanner unit does not closePoor copy quality Troubleshooting 226 Partial document or photo copiesSolving fax problems Fax function is not set upTroubleshooting 227 Troubleshooting 228 Settings General Settings Run initial setupCaller ID is not shown Troubleshooting 229 Cannot send or receive a faxTroubleshooting 230 Click Settings Fax Settings Analog Fax Setup Can send but not receive faxesTroubleshooting 232 Can receive but not send faxesSolving scanner problems Troubleshooting 233Received fax has poor print quality Scanner does not respond Troubleshooting 235 Scan job was not successfulScanning takes too long or freezes the computer Stamp or OverwriteTroubleshooting 236 Poor scanned image qualityTroubleshooting 237 Embedded Web Server does not openPartial document or photo scans Contacting customer support Tech LibraryMail Troubleshooting 239 Live chatProduct information Edition noticeLexmark International, Inc All rights reserved Licensing notices Trademarks241 Temperature information Noise emission levelsProduct disposal 242Static sensitivity notice Laser noticeLaser advisory label 243Power consumption Product power consumptionMode Description Power consumption Watts 244Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Regulatory notices for telecommunication terminal equipment246 247 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz 248Regulatory notices for wireless products Uso del prodotto in SvizzeraModular component notice Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada250 Taiwan NCC RF notice statement 251252 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 253Extent of limited warranty 254Limitation of liability Additional rights255 Symbols 250‑sheet tray installing 19 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page Page