Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX310 manual Troubleshooting, Index

Models: MX310

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Contents	5
[x]‑page jam, clear manual feeder. [25y.xx]	178
[x]‑page jam, open automatic feeder top cover. [28y.xx]	179
Troubleshooting	181
Understanding printer messages	181
Solving printer problems	195
Solving print problems	200
Solving copy problems	224
Solving fax problems	227
Solving scanner problems	233
Embedded Web Server does not open	237
Contacting customer support	238
Notices	240
Product information	240
Edition notice	240
Power consumption	244
Index	256

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Lexmark MX310 manual Troubleshooting, Index

Contents

June Users GuideContents Mailing CopyingFaxing ScanningSecuring the printer Saving money and the environmentMaintaining the printer Managing the printerIndex TroubleshootingSafety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it hereOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glassUse Using the printer control panelIndicator light Indicator light color and its corresponding printer statusPrinter status Sleep button light Printer statusInstalling internal options Additional printer setupAccessing the controller board Available internal optionsPage Installing an optional card Page Installing optional trays Installing hardware optionsOrder of installation Page Page Line port Attaching cablesInstalling the printer software Setting up the printer softwareUpdating available options in the printer driver For Windows usersClick Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkNetworking For Macintosh usersSelect Ethernet connection, and then click Continue Installing the printer on an Ethernet networkAppleTalk select your printer Add Preparing to set up the printer on a wireless networkSettings Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate toUsing the Personal Identification Number PIN method Using the Push Button Configuration PBC methodClick Settings Network/Ports Wireless Follow the instructions on the printer displayPrinting a menu settings Verifying printer setupPrinting a network setup Settings Reports Menu SettingsConfiguring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage 3A5 Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type nameSettings Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then pressPaper guidelines Paper characteristicsPaper and specialty media guide Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Using specialty mediaTips on using letterhead Tips on using labels Tips on using transparenciesTips on using envelopes Page Page Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessPrinting Printing a documentSettings Security Settings Print Settings Quality Menu Toner DarknessPrinting confidential and other held jobs Storing print jobs in the printerPrinting confidential and other held jobs Modifying confidential print settingsCanceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing information pagesFor Macintosh users Copying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Copying on transparenciesCopying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Making a copy lighter or darker Adjusting copy qualityReducing or enlarging copies Collated Not collated Collating copiesSelect Between Copies, Between Jobs, Between Pages, or Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Select Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Understanding the copy options Canceling a copy jobContent Source Content TypeScale DarknessOverlay Advanced DuplexSeparator Sheets Paper SaverSetting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsSending an e‑mail using a shortcut number Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using the address book Creating an e-mail shortcutCanceling an e-mail Faxing Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupTips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Setting the outgoing fax or station name and number Connecting to a distinctive ring serviceConfiguring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a faxSending a fax using a shortcut number Sending a fax using the computerSending a fax at a scheduled time Sending a fax using the address bookChanging the fax resolution Customizing fax settingsClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darkerClick Settings Reports Click Fax Job Log or Fax Call Log Canceling an outgoing faxViewing a fax log Blocking junk faxesHolding and forwarding faxes Canceling a fax job after scanning the original documentsHolding faxes Forwarding a faxOriginal Size ResolutionUnderstanding the fax options Binding OrientationScanning Creating an FTP shortcut using the Embedded Web ServerScanning to an FTP address Creating shortcutsScanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Understanding printer menus Paper Menu Reports Network/Ports Security SettingsMenus list Understanding printer menusPaper Size/Type menu Default Source menuPaper menu MP Feeder Type MP Feeder SizeManual Paper Size Understanding printer menus 100Manual Paper Type Manual Envelope SizeSubstitute Size menu Configure MP menuPaper Texture menu Understanding printer menus 101Understanding printer menus 102 Understanding printer menus 103 Paper Weight menuUnderstanding printer menus 104 Paper Loading menuUnderstanding printer menus 105 Custom Types menuLight Loading Heavy LoadingUnderstanding printer menus 106 Universal Setup menuCustom Scan Sizes menu Understanding printer menus 107 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding printer menus 108Network Card menu To access the menu, navigate to either of the followingUnderstanding printer menus 109 UseToUnderstanding printer menus 110 TCP/IP menuUnderstanding printer menus 111 IPv6 menuUnderstanding printer menus 112 Wireless menuTo access the menu, navigate to any of the following Smtp Setup menuAppleTalk menu Understanding printer menus 113Understanding printer menus 114 Security menuSecurity Audit Log menu Understanding printer menus 115 Set Date and Time menuUnderstanding printer menus 116 Settings menuGeneral Settings menu Understanding printer menus 117 Understanding printer menus 118 AlarmsTimeouts Understanding printer menus 119 Error RecoveryPrint Recovery Understanding printer menus 120 Factory DefaultsPress Sleep Button Press and Hold Sleep ButtonUnderstanding printer menus 121 Copy Settings menuUnderstanding printer menus 122 Understanding printer menus 123 Understanding printer menus 124 Fax Settings menuFax Mode Analog Fax Setup menu Resolution Fax Send SettingsUnderstanding printer menus 125 Fax CoverUnderstanding printer menus 126 Understanding printer menus 127 Fax Receive SettingsUnderstanding printer menus 128 Fax Log SettingsUnderstanding printer menus 129 Speaker Settings‑mail Server Setup ‑mail Settings menuAnswer On Understanding printer menus 130Orientation Understanding printer menus 131Understanding printer menus 132 Use cc/bcc FTP Settings menuUnderstanding printer menus 133 Understanding printer menus 134 Understanding printer menus 135 Setup menu Print SettingsUnderstanding printer menus 136 Printer LanguageUnderstanding printer menus 137 Finishing menuSeparator Source Understanding printer menus 138Paper Saver Ordering Paper Saver OrientationUnderstanding printer menus 139 Quality menuUnderstanding printer menus 140 XPS menuPCL Emul menu Understanding printer menus 141 Tray Renumber Understanding printer menus 142Understanding printer menus 143 Html menuFont Size ScaleImage menu Help menuUnderstanding printer menus 144 Menu item DescriptionUnderstanding printer menus 145 Saving money and the environment Using recycled paperSaving paper and toner Conserving suppliesClick Settings General Settings Eco‑Mode Using Eco‑ModeSettings Settings General Settings Quiet Mode Saving energySettings General Settings Timeouts Adjusting Sleep modeSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 148Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings Settings General SettingsClick Settings General Settings Using Schedule Power ModesClick Settings General Settings Schedule Power Modes RecyclingSaving money and the environment 151 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Securing the printer Back Exit Config MenuStatement of Volatility Erasing volatile memoryFinding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 154Close the scanner cover Cleaning the scanner glassMaintaining the printer 155 Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 156 Status/Supplies View SuppliesOrdering supplies Using genuine Lexmark parts and suppliesOrdering toner cartridges Maintaining the printer 157Recommended maintenance kits and part numbers Ordering a maintenance kitOrdering an ADF separator pad Ordering an imaging unitReplacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 159Page Maintaining the printer 161 Replacing the imaging unitPage Before moving the printer Moving the printerShipping the printer Moving the printer to another locationSetting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayNotification Description Click Settings Print Settings Supply NotificationsManaging the printer 167 Restoring factory default settingsAvoiding jams Clearing jamsLoad paper properly Clearing jams 168Use recommended paper Understanding jam messages and locationsClearing jams 170 Jam access area Printer control panel message What to doClearing jams 171 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx‑page jam, clear standard bin y.xx Clearing jams 176 ‑page jam, remove tray 1 to clear duplex y.xx‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages TroubleshootingChange paper source to custom type name load orientation Troubleshooting 182Change paper source to paper size load orientation Close front doorError reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Complex page, some data may not have printedFax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deletedLoad manual feeder with custom string paper orientation Troubleshooting 186Load manual feeder with custom type name paper orientation Load manual feeder with paper size paper orientationLoad paper source with custom string paper orientation Troubleshooting 187Load paper source with custom type name paper orientation Load paper source with paper size paper orientationMaintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory full, cannot print faxesNo analog phone line connected to modem, fax is disabled Network x software errorNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resourcesReinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyPrinter had to restart. Last job may be incomplete Remove paper from standard output binReplace cartridge, printer region mismatch 42.xy Replace cartridge, 0 estimated pages remain 88.xyReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xyTroubleshooting 192 Scanner disabled by adminReplace jammed originals if restarting job Replace unsupported imaging unit 32.xySmtp server not set up. Contact system administrator Serial option x errorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xxToo many flash options installed Standard USB port disabledSupply needed to complete job Too many trays attachedWeblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Troubleshooting 195Troubleshooting 196 Troubleshooting 197 Hardware and internal option problemsPrinter display is blank Cannot detect internal optionTroubleshooting 198 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to stepTroubleshooting 199 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprintedPrinting problems Solving print problemsPaper jam message remains after jam is cleared Incorrect characters printLarge jobs do not collate Troubleshooting 201Click File Print Advanced Print As Image OK OK Troubleshooting 202Print jobs do not print Print job takes longer than expected Troubleshooting 203Printing slows down Settings General Settings Print Recovery Page Protect OffSettings General Settings Timeouts Print Timeout Troubleshooting 205Tray linking does not work Unexpected page breaks occurTroubleshooting 206 Print quality problemsCharacters have jagged or uneven edges Clipped pages or imagesCompressed images appear on prints Troubleshooting 207Gray background on prints Troubleshooting 208Horizontal voids appear on prints Troubleshooting 209Incorrect margins on prints Troubleshooting 210Print irregularities Troubleshooting 211Paper curl Troubleshooting 212 Print is too dark Troubleshooting 213Print is too light Troubleshooting 214Printer is printing blank pages Troubleshooting 215Printer is printing solid black pages Troubleshooting 216Repeating defects appear on prints Troubleshooting 217Skewed print Troubleshooting 218Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 219Streaked vertical lines appear on prints Troubleshooting 220Toner fog or background shading appears on prints Troubleshooting 221Toner rubs off Troubleshooting 222Toner specks appear on prints Transparency print quality is poorVertical voids appear on prints Troubleshooting 223Uneven print density Copier does not respond Solving copy problemsPoor copy quality Troubleshooting 225Scanner unit does not close Partial document or photo copies Troubleshooting 226Troubleshooting 227 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 228Settings General Settings Run initial setup Cannot send or receive a fax Troubleshooting 229Troubleshooting 230 Can send but not receive faxes Click Settings Fax Settings Analog Fax SetupCan receive but not send faxes Troubleshooting 232Received fax has poor print quality Solving scanner problemsTroubleshooting 233 Scanner does not respond Scan job was not successful Troubleshooting 235Scanning takes too long or freezes the computer Stamp or OverwritePoor scanned image quality Troubleshooting 236Partial document or photo scans Troubleshooting 237Embedded Web Server does not open Mail Contacting customer supportTech Library Live chat Troubleshooting 239Lexmark International, Inc All rights reserved Product informationEdition notice 241 Licensing noticesTrademarks Noise emission levels Temperature informationProduct disposal 242Laser notice Static sensitivity noticeLaser advisory label 243Product power consumption Power consumptionMode Description Power consumption Watts 244Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement246 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 247 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz 248Uso del prodotto in Svizzera Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation250 Industry Canada CanadaIndustry Canada Canada 251 Taiwan NCC RF notice statementΤΗΣ Οδηγιασ 1999/5/ΕΚ 252Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 253254 Extent of limited warranty255 Limitation of liabilityAdditional rights 250‑sheet tray installing 19 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page Page

Troubleshooting

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Index