Hardware and internal option problems | Lexmark MX310 specification

Troubleshooting

197

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

Hardware and internal option problems
Cannot detect internal option

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Turn off the printer, then wait for about 10 seconds, and then turn on the
	printer.
	Does the internal option operate correctly?

	Step 2	Go to step 3.	Connect the internal
	Check if the internal option is properly installed in the controller board.		option to the controller
			board.
	a Turn off the printer using the power switch, and then unplug the power		board.

	cord from the electrical outlet.
	b Make sure the internal option is installed in the appropriate connector
	in the controller board.
	c Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.
	Is the internal option properly installed in the controller board?

	Step 3	Go to step 4.	Reinstall the internal
	Print a menu settings page, and then check to see if the internal option is		option.
	listed in the Installed Features list.
	Is the internal option listed in the menu settings page?

Image 197

Lexmark MX310 manual Hardware and internal option problems, Printer display is blank, Cannot detect internal option

Contents

June Users Guide Contents Mailing CopyingFaxing Scanning Securing the printer Saving money and the environmentMaintaining the printer Managing the printer Index Troubleshooting Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glass Use Using the printer control panel Indicator light Indicator light color and its corresponding printer statusPrinter status Sleep button light Printer status Installing internal options Additional printer setupAccessing the controller board Available internal optionsPage Installing an optional card Page Installing optional trays Installing hardware optionsOrder of installation Page Page Line port Attaching cables Installing the printer software Setting up the printer softwareUpdating available options in the printer driver For Windows users Click Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkNetworking For Macintosh users Select Ethernet connection, and then click Continue Installing the printer on an Ethernet network AppleTalk select your printer Add Preparing to set up the printer on a wireless network Settings Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Using the Personal Identification Number PIN method Using the Push Button Configuration PBC methodClick Settings Network/Ports Wireless Follow the instructions on the printer display Printing a menu settings Verifying printer setupPrinting a network setup Settings Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage 3A5 Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type name Settings Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then press Paper guidelines Paper characteristicsPaper and specialty media guide Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weights Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Using specialty mediaTips on using letterhead Tips on using labels Tips on using transparenciesTips on using envelopes Page Page Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessPrinting Printing a document Settings Security Settings Print Settings Quality Menu Toner DarknessPrinting confidential and other held jobs Storing print jobs in the printer Printing confidential and other held jobs Modifying confidential print settings Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing information pages For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Making a copy lighter or darker Adjusting copy qualityReducing or enlarging copies Collated Not collated Collating copies Select Between Copies, Between Jobs, Between Pages, or Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Select Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Understanding the copy options Canceling a copy job Content Source Content TypeScale Darkness Overlay Advanced DuplexSeparator Sheets Paper Saver Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Sending an e‑mail using a shortcut number Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using the address book Creating an e-mail shortcut Canceling an e-mail Faxing Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Setting the outgoing fax or station name and number Connecting to a distinctive ring service Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax using a shortcut number Sending a fax using the computer Sending a fax at a scheduled time Sending a fax using the address book Changing the fax resolution Customizing fax settingsClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Click Settings Reports Click Fax Job Log or Fax Call Log Canceling an outgoing faxViewing a fax log Blocking junk faxes Holding and forwarding faxes Canceling a fax job after scanning the original documentsHolding faxes Forwarding a fax Original Size ResolutionUnderstanding the fax options Binding Orientation Scanning Creating an FTP shortcut using the Embedded Web ServerScanning to an FTP address Creating shortcuts Scanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Understanding printer menus Paper Menu Reports Network/Ports Security SettingsMenus list Understanding printer menus Paper Size/Type menu Default Source menuPaper menu MP Feeder Type MP Feeder Size Manual Paper Size Understanding printer menus 100Manual Paper Type Manual Envelope Size Substitute Size menu Configure MP menuPaper Texture menu Understanding printer menus 101 Understanding printer menus 102 Understanding printer menus 103 Paper Weight menu Understanding printer menus 104 Paper Loading menu Understanding printer menus 105 Custom Types menuLight Loading Heavy Loading Understanding printer menus 106 Universal Setup menuCustom Scan Sizes menu Understanding printer menus 107 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding printer menus 108 Network Card menu To access the menu, navigate to either of the followingUnderstanding printer menus 109 UseTo Understanding printer menus 110 TCP/IP menu Understanding printer menus 111 IPv6 menu Understanding printer menus 112 Wireless menu To access the menu, navigate to any of the following Smtp Setup menuAppleTalk menu Understanding printer menus 113 Understanding printer menus 114 Security menuSecurity Audit Log menu Understanding printer menus 115 Set Date and Time menu Understanding printer menus 116 Settings menuGeneral Settings menu Understanding printer menus 117 Understanding printer menus 118 AlarmsTimeouts Understanding printer menus 119 Error RecoveryPrint Recovery Understanding printer menus 120 Factory DefaultsPress Sleep Button Press and Hold Sleep Button Understanding printer menus 121 Copy Settings menu Understanding printer menus 122 Understanding printer menus 123 Understanding printer menus 124 Fax Settings menuFax Mode Analog Fax Setup menu Resolution Fax Send SettingsUnderstanding printer menus 125 Fax Cover Understanding printer menus 126 Understanding printer menus 127 Fax Receive Settings Understanding printer menus 128 Fax Log Settings Understanding printer menus 129 Speaker Settings ‑mail Server Setup ‑mail Settings menuAnswer On Understanding printer menus 130 Orientation Understanding printer menus 131 Understanding printer menus 132 Use cc/bcc FTP Settings menuUnderstanding printer menus 133 Understanding printer menus 134 Understanding printer menus 135 Setup menu Print SettingsUnderstanding printer menus 136 Printer Language Understanding printer menus 137 Finishing menu Separator Source Understanding printer menus 138Paper Saver Ordering Paper Saver Orientation Understanding printer menus 139 Quality menu Understanding printer menus 140 XPS menuPCL Emul menu Understanding printer menus 141 Tray Renumber Understanding printer menus 142 Understanding printer menus 143 Html menuFont Size Scale Image menu Help menuUnderstanding printer menus 144 Menu item Description Understanding printer menus 145 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Click Settings General Settings Eco‑Mode Using Eco‑ModeSettings Settings General Settings Quiet Mode Saving energy Settings General Settings Timeouts Adjusting Sleep modeSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 148 Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings Settings General Settings Click Settings General Settings Using Schedule Power ModesClick Settings General Settings Schedule Power Modes Recycling Saving money and the environment 151 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Securing the printer Back Exit Config MenuStatement of Volatility Erasing volatile memory Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 154 Close the scanner cover Cleaning the scanner glassMaintaining the printer 155 Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 156 Status/Supplies View Supplies Ordering supplies Using genuine Lexmark parts and suppliesOrdering toner cartridges Maintaining the printer 157 Recommended maintenance kits and part numbers Ordering a maintenance kitOrdering an ADF separator pad Ordering an imaging unit Replacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 159Page Maintaining the printer 161 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Managing the printer 167 Restoring factory default settings Avoiding jams Clearing jamsLoad paper properly Clearing jams 168 Use recommended paper Understanding jam messages and locations Clearing jams 170 Jam access area Printer control panel message What to do Clearing jams 171 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 176 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Change paper source to custom type name load orientation Troubleshooting 182Change paper source to paper size load orientation Close front door Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Complex page, some data may not have printed Fax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xy Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Load manual feeder with custom string paper orientation Troubleshooting 186Load manual feeder with custom type name paper orientation Load manual feeder with paper size paper orientation Load paper source with custom string paper orientation Troubleshooting 187Load paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory full, cannot print faxes No analog phone line connected to modem, fax is disabled Network x software errorNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resources Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyPrinter had to restart. Last job may be incomplete Remove paper from standard output bin Replace cartridge, printer region mismatch 42.xy Replace cartridge, 0 estimated pages remain 88.xyReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 192 Scanner disabled by adminReplace jammed originals if restarting job Replace unsupported imaging unit 32.xy Smtp server not set up. Contact system administrator Serial option x errorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xx Too many flash options installed Standard USB port disabledSupply needed to complete job Too many trays attached Weblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Troubleshooting 195 Troubleshooting 196 Troubleshooting 197 Hardware and internal option problemsPrinter display is blank Cannot detect internal option Troubleshooting 198 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 199 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprinted Printing problems Solving print problemsPaper jam message remains after jam is cleared Incorrect characters print Large jobs do not collate Troubleshooting 201 Click File Print Advanced Print As Image OK OK Troubleshooting 202Print jobs do not print Print job takes longer than expected Troubleshooting 203 Printing slows down Settings General Settings Print Recovery Page Protect Off Settings General Settings Timeouts Print Timeout Troubleshooting 205Tray linking does not work Unexpected page breaks occur Troubleshooting 206 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Compressed images appear on prints Troubleshooting 207 Gray background on prints Troubleshooting 208 Horizontal voids appear on prints Troubleshooting 209 Incorrect margins on prints Troubleshooting 210 Print irregularities Troubleshooting 211Paper curl Troubleshooting 212 Print is too dark Troubleshooting 213 Print is too light Troubleshooting 214 Printer is printing blank pages Troubleshooting 215 Printer is printing solid black pages Troubleshooting 216 Repeating defects appear on prints Troubleshooting 217 Skewed print Troubleshooting 218Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 219 Streaked vertical lines appear on prints Troubleshooting 220 Toner fog or background shading appears on prints Troubleshooting 221 Toner rubs off Troubleshooting 222Toner specks appear on prints Transparency print quality is poor Vertical voids appear on prints Troubleshooting 223Uneven print density Copier does not respond Solving copy problems Poor copy quality Troubleshooting 225Scanner unit does not close Partial document or photo copies Troubleshooting 226 Troubleshooting 227 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 228Settings General Settings Run initial setup Cannot send or receive a fax Troubleshooting 229 Troubleshooting 230 Can send but not receive faxes Click Settings Fax Settings Analog Fax Setup Can receive but not send faxes Troubleshooting 232 Received fax has poor print quality Solving scanner problemsTroubleshooting 233 Scanner does not respond Scan job was not successful Troubleshooting 235Scanning takes too long or freezes the computer Stamp or Overwrite Poor scanned image quality Troubleshooting 236 Partial document or photo scans Troubleshooting 237Embedded Web Server does not open Mail Contacting customer supportTech Library Live chat Troubleshooting 239 Lexmark International, Inc All rights reserved Product informationEdition notice 241 Licensing noticesTrademarks Noise emission levels Temperature informationProduct disposal 242 Laser notice Static sensitivity noticeLaser advisory label 243 Product power consumption Power consumptionMode Description Power consumption Watts 244 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement 246 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 247 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz 248 Uso del prodotto in Svizzera Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation 250 Industry Canada CanadaIndustry Canada Canada 251 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 252 Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 253 254 Extent of limited warranty 255 Limitation of liabilityAdditional rights 250‑sheet tray installing 19 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page Page