Troubleshooting

195

Weblink server not set up. Contact system administrator.

Select Continue to clear the message. For nontouchscreen printer models, press to confirm.

Note: If the message appears again, then contact your system support person.

Solving printer problems

“Basic printer problems” on page 195

“Hardware and internal option problems” on page 197

“Paper feed problems” on page 199

Basic printer problems

The printer is not responding

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Turn on the printer.

 

Make sure the printer is turned on.

 

 

 

Is the printer turned on?

 

 

 

 

 

 

 

Step 2

Press the Sleep button

Go to step 3.

 

Check if the printer is in Sleep mode or Hibernate mode.

to wake the printer

 

 

 

from Sleep mode or

 

 

Is the printer in Sleep mode or Hibernate mode?

Hibernate mode.

 

 

 

 

 

 

 

 

 

Step 3

Go to step 4.

Plug one end of the

 

Check if one end of the power cord is plugged into the printer and the

 

power cord into the

 

 

printer and the other to

 

other to a properly grounded electrical outlet.

 

 

 

 

a properly grounded

 

Is the power cord plugged into the printer and a properly grounded

 

electrical outlet.

 

 

 

 

electrical outlet?

 

 

 

 

 

 

 

Step 4

Unplug the other

Go to step 5.

 

Check other electrical equipment plugged into the electrical outlet.

electrical equipment,

 

 

 

and then turn on the

 

 

Does other electrical equipment work?

printer. If the printer

 

 

does not work, then

 

 

 

 

 

 

reconnect the other

 

 

 

electrical equipment.

 

 

 

 

 

Page 195
Image 195
Lexmark MX310 Solving printer problems, Weblink server not set up. Contact system administrator, Basic printer problems