Troubleshooting

 

 

207

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

 

Step 2

Go to step 3.

Do one or more of the

 

From the printer control panel, set the paper size and type in the Paper

 

following:

 

menu to match the paper loaded in the tray.

 

Specify the paper

 

 

 

 

size from the tray

 

Do the paper size and type match the paper loaded in the tray?

 

 

settings to match

 

 

 

 

the paper loaded in

 

 

 

 

the tray.

 

 

 

Change the paper

 

 

 

 

loaded in the tray

 

 

 

 

to match the paper

 

 

 

 

size specified in the

 

 

 

 

tray settings.

 

 

 

 

 

Step 3

Go to step 4.

The problem is solved.

 

a Depending on your operating system, specify the paper size from

 

 

 

 

Printing Preferences or from the Print dialog.

 

 

 

 

b Resend the print job.

 

 

 

 

Is the page or image clipped?

 

 

 

 

 

 

 

 

Step 4

Contact customer

The problem is solved.

 

a Reinstall the imaging unit.

support.

 

 

1Remove the toner cartridge.

2Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Install the imaging unit, and then the cartridge.

bResend the print job.

Is the page or image clipped?

Compressed images appear on prints

Note: Printing on letter-size paper using a 220-volt fuser compresses images.

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aMake sure the size of the paper loaded in the tray matches the fuser type.

Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4size paper.

bResend the print job.

Do compressed images still appear?

Page 207
Image 207
Lexmark MX310 manual Compressed images appear on prints, Troubleshooting 207