Lexmark MX310 manual Contacting customer support, Tech Library, Mail

Troubleshooting		238
Action	Yes	No
Step 3	The problem is solved.	Go to step 4.
Check if the network is working.

aPrint a network setup page.

bCheck the first section of the network setup page and confirm that the status is Connected.

Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective. Contact your system support person for a solution, and then print another network setup page.

cOpen a Web browser, and then type the printer IP address.

dPress Enter.

Does the Embedded Web Server open?

Step 4 The problem is solved. Go to step 5.

Check if the cable connections to the printer and print server are secure.

aConnect the cables properly. For more information, see the setup documentation that came with the printer.

bOpen a Web browser, and then type the printer IP address.

cPress Enter.

Does the Embedded Web Server open?
Step 5	The problem is solved. Contact your system
Temporarily disable the Web proxy servers.	support person.
Proxy servers may block or restrict you from accessing certain Web
sites including the Embedded Web Server.
Does the Embedded Web Server open?

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:

Tech Library	You can browse our library of manuals, support documentation, drivers, and other downloads to help you
	solve common problems.
E-mail	You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
	and provide you with information to solve your problem.