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Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.
Symptom | Cause | Solutions / Corrective Actions |
The power does not come | The battery is not inserted. | Insert the battery correctly. |
on. | The battery power is depleted. | Recharge the battery. |
| ||
The battery runs out quickly. | The battery is not fully charged. | Fully charge the battery and |
| The battery is not used for an | discharge it for at least one complete |
| extended period of time after being | cycle before use to maximize its |
| charged. | performance and lifetime. |
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| |
The battery or camera feels | Long period of continuous use of |
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warm. | the camera or the flash. |
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Even if I press the shutter | The shutter button is not pressed all | Press the shutter button all the way |
button, the camera does not | the way down. | down. |
take a picture. |
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The memory card is full. | Insert a new memory card, or | |
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| delete unwanted files. |
| The memory card is | Remove the |
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| |
The camera cannot operate | A temporary malfunction has | Press and hold the power button to |
normally while underwater. | occured. | turn off the camera, then turn the |
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| camera on again. |
Images do not appear on the | LCD display is dark. | Adjust the brightness of the |
LCD display. |
| LCD display in the menu. |
The LCD display suddenly | The camera is subjected to an | Turn off the camera and turn it on |
becomes blurry underwater. | accidental shock. | again. |
Although the camera is set to | The lens is dirty. | Wipe clean with a soft, dry cloth or |
auto focus, it does not focus. |
| lens paper. |
| The distance to the subject is less | Get your subject within the effective |
| than the effective range. | focus range. |
The contents on the memory | You played back a memory card that | Insert a memory card that was |
card cannot be played back. | was not formatted by this camera. | formatted on this camera. |
Files cannot be deleted. | The file is protected. | Cancel protection. |
| The memory card is | Remove the |
Even when the camera’s | The battery is running low. | Recharge the battery. |
buttons are pressed, it does |
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not operate. |
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The date and time is wrong. | The correct date and time is not set. | Set the correct date and time. |
Cannot download images. | The free space on the hard disk in | Check whether the hard disk has |
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