Manuals / Polk Audio / Home Audio / Home Theater System

Polk Audio 400, 500 manual No sound, No surround sound effect, Dialogue hard to hear, Or understand

Models: 400 500

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SYMPTOM

DIAGNOSIS

REMEDY

 

 

 

No sound

Receiver “off,” or in standby mode;

Turn on receiver; select appropriate source,

 

selected source not active, volume

turn up volume, unmute; check wiring.

 

low or system muted; speaker wires

 

 

and/or component interconnect cables

 

 

not connected properly.

 

 

 

 

No surround sound effect

No surround content in program material;

Enable surround sound processing: use

 

two channel source and receiver set to

PLII or PLIIx for stereo program material

 

stereo; surround sound processing disabled;

(note that some programs will not have

 

surround channel volume settings too low.

any stereo or surround effects); check

 

 

surround channel levels in receiver’s

 

 

setup menu and increase if appropriate.

 

 

 

Dialogue hard to hear

Center channel not wired properly; poor

Check wiring; check center channel level

or understand

audio mix; center channel level too low;

in receiver’s setup menu and increase if

 

improper placement; poor room acoustics.

appropriate; speaker may be obstructed

 

 

by furniture. Move speaker so that it’s

 

 

not “buried” in a cabinet, must have

 

 

a direct line of sight to listening area.

 

 

 

No bass or not

Subwoofer turned off; sub volume too low;

Turn on subwoofer; turn up subwoofer

enough bass

bad/disconnected wire; subwoofer disabled

volume; replace/connect wire; in receiver’s

 

in receiver’s loudspeaker configuration menu.

speaker configuration menu, check to make

 

 

sure subwoofer is enabled (if applicable).

 

 

 

Voices sound boomy,

Subwoofer volume too high; sub crossover

Turn down subwoofer volume; reduce

chesty and unnatural

(low-pass filter) set too high; subwoofer

crossover frequency setting on receiver;

 

phase setting not optimal.

change subwoofer polarity; move sub-

 

 

woofer closer to SurroundBar and/or

 

 

away from corner.

 

 

 

No sound from one

Poor connections to receiver and/or

Check speaker wiring connections from

or more channels

SurroundBar 500 CHT SDA Control

the receiver to the SurroundBar 400 CHT

 

Module; poor connections to

or the SurroundBar 500 CHT SDA Control

 

SurroundBar 400 CHT bar.

Module; verify that all channels are playing

 

 

properly by using receiver’s speaker test

 

 

tone calibration facility in setup menu.

 

 

 

Harsh, distorted sound

Speaker overdriven at low frequencies;

Choose “small” speaker under speaker

at very high volume

system has reached its maximum capacity.

setup and set crossover frequency to

 

 

150Hz or higher.

 

 

 

Voices, music sound thin,

Speaker cable polarity incorrect; inappropriate

Check speaker wiring; select another

lack body, sounds unnatural,

surround processing or surround channel

surround sound mode; reduce surround

“phasey” or sound is incoherent

levels set too high; speaker damaged.

channel levels. Repair speaker.

 

 

 

Receiver clicks off

Short circuit

Receiver not compatible with SurroundBar.

 

 

 

14 Polk Audio Customer Service 800-377-7655 (Outside USA & Canada: 410-358-3600)

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Polk Audio 400, 500 No sound, No surround sound effect, Dialogue hard to hear, Or understand, No bass or not, Enough bass
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400, 500 specifications

Polk Audio is a name synonymous with quality sound, and the Polk Audio 500 series exemplifies their commitment to audio excellence. The Polk Audio 500 stands out with its impressive design, cutting-edge technology, and remarkable audio performance, which collectively deliver an engaging listening experience.

One of the notable features of the Polk Audio 500 is its Power Port technology. This proprietary design enhances the low-frequency response of the speaker by reducing port turbulence, allowing for a deeper and more impactful bass performance without distortion. This makes the Polk Audio 500 an excellent choice for home theater enthusiasts who crave immersive sound.

The speaker configuration includes a 5.25-inch dynamic balance polymer composite driver that provides clear and precise midrange frequencies. This driver is complemented by a 1-inch silk dome tweeter, which delivers crisp and detailed high frequencies. Together, these components create a balanced sound profile that caters to a wide variety of music genres and movie soundtracks.

With a frequency response ranging from 40 Hz to 24 kHz, the Polk Audio 500 ensures that listeners can experience the full spectrum of audio. This wide range allows the speaker to effectively reproduce subtle details in music and the rich soundtracks of films, making it a versatile addition to any sound system.

The Polk Audio 500 also features easy-to-use connectivity options. It is equipped with gold-plated binding posts to facilitate secure speaker wire connections, ensuring that the sound remains as pure as possible. Its elegant design includes a magnetically shielded grille and a modern aesthetic that can seamlessly blend into any room décor.

Constructed with durable materials, the Polk Audio 500 is built to last and withstand the rigors of everyday use. It is designed not just for performance but also for aesthetic appeal, boasting a high-quality wood finish that adds a touch of sophistication to any audio setup.

In conclusion, the Polk Audio 500 offers a unique combination of innovative features, superior sound technology, and stylish design, making it an excellent choice for anyone looking to elevate their audio experience. Engaging bass, clear mids, and crisp highs intertwine to deliver a rich acoustic experience synonymous with the Polk Audio legacy. Whether for music, films, or gaming, the Polk Audio 500 provides a sound solution that is both powerful and versatile.