SoundPoint® IP 550/560
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running Polycom UC Software 3.3.0 or later.
The content in this guide may vary depending on phone configuration. Particulars and menu options may vary. For detailed information, please consult the comprehensive SoundPoint IP 550/560 User Guide available at: www.polycom.com/support/voicedocum entation/
NAVIGATION Scrolling: 
or 
Step in/out of menus, toggle
enabled/disabled: 
or 
Enter/Select: 
Back/Delete:
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BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset, and then dial the number. Alternatively, dial the number first, and then pick up the handset.
Using the hands-free Speakerphone:
•With the handset 
, any assigned line key, or the New Call soft key. Then, enter the
number. or.
•Dial the number, and then press 
or the Send soft key.
Using the optional Headset:
•With the headset connected, press
, any assigned line key, or the New Call soft key.
or
•Dial the number, and then press 
.
During a call, you can alternate
between modes by pressing 
or 
or picking up the handset.
ANSWERING A CALL Handset: Pick up the handset.
Speakerphone: Press 
, the line key, or the Answer soft key.
Headset (optional): Press 
.
Incoming calls may be ignored by pressing the Reject soft key or
during ringing.
ENDING A CALL
Press the End Call soft key or the line key corresponding to the line. Or,
depending on the call mode, press 
, press 
, or hang up the handset.
REDIAL
Press 
to call the most recently dialed number.
MICROPHONE MUTE
During a call, press 
. Mute applies to all modes. You can still hear all other parties while Mute is enabled, but other parties cannot hear you.
To 
again.
CALL HOLD AND RESUME
During a call, press 
or the Hold soft key.
Press 
again, the Resume soft key, or the line key to resume the call.
LOCAL CONFERENCE CALLS1 To create a
1.Connect to the first party.
2.Press 
or the Confrnc soft key to create a new call (the active call is placed on hold).
3.Place a call to the second party.
4.When the second party answers,
press 
or the Confrnc soft key again to join all parties in the
conference. Conference Behavior:
•Placing the conference call on hold will place the other conference parties on hold.
•Pressing the Split soft key will split the conference into two separate calls on hold.
•A conference may be created between an active call and a call on hold by pressing the Join soft key.
DO NOT DISTURB (DND)2
Press 
to prevent the phone from ringing for incoming calls. An icon appears for all lines to confirm that DND is enabled.
Press 
again to turn off Do Not Disturb.
CALL TRANSFER
1.During a call, press 
or the Trnsfer soft key (the active call is placed on hold).
2.Place a call to the party to whom you want to transfer the call.
3.After speaking with the second party,
press 
or the Trnsfer soft key to complete the transfer.
Press the Blind soft key to transfer the call without speaking to the second party.
Transfer can be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.
CALL FORWARDING3
To enable call forwarding:
1.Press the Forward soft key from the
idle screen or press 
and select Features > Forward.
2.Select a Forwarding Type. Forward Always, on No Answer, or on Busy.
3.Enter the number of the desired call destination.
For No Answer, enter the number of rings before forwarding.
5.Press the Enable soft key. A moving arrow icon appears for that line to show the line is being forwarded.
To disable call forwarding:
Perform steps 1 and 2 above, but select Disable.
Call forwarding is not available on shared lines.
______
1- Optional feature. Must be configured from the call server.
2- Dependant on call server configuration.
3- Behavior will vary if this feature is configured from the call server.
SoundPoint IP 550/560 Quick User Guide.
