Graphics Display................................................................................................... 39
Other Scaling Considerations ...............................................................................39
Diagnostics................................................................................................................ 40
Restart System ......................................................................................................40
Call Summary....................................................................................................... 40
Call Statistics ........................................................................................................40
Network Statistics................................................................................................. 41
Advanced Network Statistics................................................................................ 41
Chapter 7- Diagnostics and Troubleshooting............................................................... 41
Viewing QSX System Information............................................................................... 41
Keeping Your Software Current................................................................................... 42
Resetting a Forgotten Administrative Password........................................................... 42
Viewing Call Details..................................................................................................... 42
Restarting the System ...................................................................................................43
Status Alerts.................................................................................................................. 44
General Troubleshooting ..............................................................................................46
How to Contact Technical Support............................................................................... 46
By Telephone............................................................................................................ 47
By Internet ................................................................................................................47
Limited Warranty, Disclaimers, Limit of Liability..................................................... 47
Safety and Legal Notices ................................................................................................48
Appendix A – Bandwidth Considerations in QSX....................................................... 52
Overview....................................................................................................................... 52
Additional Information................................................................................................. 53
Maximum Bandwidth Utilization in Low Bandwidth Environments....................... 53
Bandwidth Sharing versus Time Sharing .................................................................53
Time Sharing......................................................................................................... 53
Bandwidth Sharing................................................................................................ 54
Load Balancing......................................................................................................... 55
Appendix B – Additional Web Viewer Information.................................................... 56
Web Viewer Cascading................................................................................................. 56
Web Viewing in a Video Environment......................................................................... 57
Web Viewer Load Balancing........................................................................................ 58
External Web Viewers and IP Addresses (NAT) .........................................................58
Additional Web Viewer Notes...................................................................................... 59
Appendix C – Technical Specifications......................................................................... 60
Content Transmission................................................................................................... 60
Multipoint Capabilities................................................................................................. 61
System Security ............................................................................................................61
Resolution..................................................................................................................... 62
Physical Dimensions and Interfaces on QSX Base Unit ..............................................62
User Interface................................................................................................................ 62
Web Viewer Requirements........................................................................................... 63
Web Administrator Requirements................................................................................ 63
Appendix D—Additional Resolution & Graphics Display Information.................... 64
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