Polycom CX3000 manual Answering and Holding Calls, Managing Conference Calls

To enter a contact’s name, press the numbers on the key pad that correspond to the letters in your contact’s name. For example, press 8669*76484 to enter the name Tony Smith using the star key (*) for the space between the first and last name.

2When you find your contact, select Call.

To call from Microsoft Lync:

1Open the Lync client on your computer, select a contact or search for a contact by name.

2Click Call next to your contact’s name, as shown next.

The call displays on your phone and in the Lync client.

Answering and Holding Calls

You can respond to incoming calls by picking up the handset, selecting Answer, or selecting To Voice Mail on the Incoming Call screen, as shown below.

After you answer an incoming call, the call is active. You can place multiple active calls on hold in the In Call screen.

To place an active call on hold:

»Select Hold, as shown next.

To switch between active and held calls:

»Press , select Active Call, select a held call, and select Resume.

You can also make new calls during an active call.

To make a new call during an active call:

1From the In Call screen, select Menu > New Call. The active call is placed on hold.

2Enter a phone number or select a contact and select Call.

Managing Conference Calls

You can add multiple participants to an active call to initiate a conference call.

To initiate a conference call:

1During an active call, select Menu > Add Others, as shown next. The active call is placed on hold.

2Enter a phone number or select a contact and select Add.

During a conference call, you can mute your audio or mute the audio from the call participants, or audience.

To mute your audio during a call:

»Press . Your audio is muted and the call participants cannot hear you.

To mute the audience during a conference call:

Select Menu > Mute Audience, as shown next. You can no longer hear the audio from the other call participants.