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Polycom Software 4.0.1 Restarting Your Phone, Troubleshooting Phone Issues

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Polycom® SoundStation® Duo Conference Phone User Guide

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Restarting Your Phone

Your system administrator may ask you to restart your phone if your phone

malfunctions or to assist in troubleshooting.

To restart the phone:

1Press , and then select Settings > Basic > Restart Phone.

The message ‘Are you sure?’ displays.

2If you still want to restart the phone, press the Yes soft key.

The restart process begins. The process ends when the idle screen displays.

Troubleshooting Phone Issues

If your phone is unable to operate properly or perform certain tasks, a warning

icon will display in the status bar, as shown next.

To view warning messages, press , and then selecting Status >

Diagnostics > Warnings. From the Warnings screen, you can:

•Press the Clear Icon soft key to remove the warning icon from the status

bar.

•Press the Details soft key to view a detailed explanation of the warning.

Before you restart your phone, contact your system administrator. If your phone is

malfunctioning, you may be able to restore normal operation without restarting the

phone. In addition, your administrator may want to troubleshoot your phone before

you restart it.

Before you restart your phone, note the following:

•If you need to update your phone’s configuration, don’t restart your phone. To

update the phone’s configuration, see Updating Your Phone’s Configuration on

page53.

•Call lists are automatically cleared when you restart the phone.

Contents

Main Polycom SoundStation Duo Conference Phone User Guide Contents 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 Using Your Conference Phone in PSTN Mode . . . . . . . . . . . 23 Page 3 Using Your Conference Phone in SIP Mode . . . . . . . . . . . . . 55 Page Page Page Introduction Who this Guide is Written For How To Use this Guide Whats New in This Guide Conventions Used in this Guide Page Related Documents Getting Started Introducing Your Phone Before You Use Your Phone Configuring Your Phone for SIP Mode Configuring Your Phone for PSTN Mode About Your Phone Your Phones Hardware External Microphone Jacks Locating Functions on the Keypad Page Page What Displays on the Screen SIP Mode Page Page PSTN Mode The following items display on your phone screen when it operates in PSTN mode. Page Page Phone Status Indicators Indicator Lights Line and Call Icon Navigating Menus, Calls, and Information Page Entering Data and Enabling Items To enter data and enable fields or menu items, use the tips in the following table. Page Using the Web Configuration Utility Page Using Your Conference Phone in PSTN Mode Calling and Answering Answering Calls Answering When Your Phone is Idle Answering When You Have an Active or Held Call Calling Calling by Entering a Phone Number Calling from a Call List Calling from a Directory Calling from the Speed Dial List Calling by Redialing Ending Calls During Calls Holding and Resuming Calls Hosting Conference Calls Setting Up Conferences Holding and Resuming Conferences Ending Conferences Working with Call Lists Viewing Call Lists Clearing Call List Entries Editing Call List Entries Working with the Contact Directory Searching the Contact Directory Updating the Contact Directory Adding Contact Directory Entries Page Page Updating Contact Directory Entries Deleting Contact Directory Entries Working with a Corporate Directory Connecting Mobile Phone and Computer Audio Setting the Audio Type Listening to Mobile Phone or Computer Audio Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle Page Ending Mobile Phone or Computer Audio Calls Holding Mobile Phone or Computer Audio Calls Creating Conference Calls with Mobile Phone or Computer Audio Locking and Unlocking the Phone About Your User Password Changing Your User Password Locking and Unlocking Your Phone Calling and Answering from a Locked Phone Logging in to Phones Logging In and Out of a Phone Page Placing Calls from Phones that are in the Logged Out State Changing Your User Password Controlling What is Heard Changing the Ring Tone Setting Unique Ring Tones for Contacts Changing the Speaker Volume Changing the Ringer Volume Muting the Microphones Controlling What You See Changing the Display Language Changing the Time and Date Display Changing the Time and Date Display Changing the Time and Date Order Turning the Time and Date Display Off and On Changing the Screen Contrast Changing the Backlight Updating Your Phones Configuration Restarting Your Phone Troubleshooting Phone Issues Using Your Conference Phone in SIP Mode Calling and Answering Handling Multiple Calls at a Time Page Answering Calls Answering When Your Phone is Idle Answering When You Have Held Calls Answering When Youre in an Active Call Answering on Shared Lines Calling Calling by Entering a Phone Number Calling by Entering an IP Address or URL Calling from a Call List Calling from a Directory Calling from the Speed Dial List Calling by Redialing Ending Calls While Your Phone Rings Ignoring Incoming Calls Rejecting Calls While Your Phone Rings Forwarding Calls While Your Phone Rings During Calls Holding and Resuming Calls Transferring Calls Hosting Conference Calls Setting Up Conferences Holding and Resuming Conferences Splitting Conferences into Two Calls on Hold Ending Conferences Managing Conferences Page Changing the Way Calls are Answered Forwarding Calls Automatically Rejecting Calls from a Contact Diverting All Calls from a Contact to Another Party Stopping All Calls (Do Not Disturb) Working with Call Lists Viewing Call Lists Clearing Call List Entries Editing Call List Entries Working with the Contact Directory Searching the Contact Directory Updating the Contact Directory Adding Contact Directory Entries Page Updating Contact Directory Entries Deleting Contact Directory Entries Working with a Corporate Directory Searching the Corporate Directory Saving Your Corporate Directory Search Results Using Buddy Lists Updating Presence Settings Selecting Contacts to Monitor Blocking Contacts from Viewing Your Status Using Your Blocked List to Unblock Contacts Monitoring the Status of Contacts in Your Buddy List Using Voice Mail Using Instant Messaging Reading and Managing Instant Messages Sending Instant Messages Connecting Mobile Phone and Computer Audio Setting the Audio Type Listening to Mobile Phone or Computer Audio Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle Page Ending Mobile Phone or Computer Audio Calls Holding Mobile Phone or Computer Audio Calls Creating Conference Calls with Mobile Phone or Computer Audio Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending and Receiving PTT Broadcasts Page Page Page Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT Broadcasts Configuring PTT Mode Group Paging Mode Sending and Receiving Pages Page Page Adjusting the Volume of Pages Configuring Group Paging Mode Page Locking and Unlocking the Phone About Your User Password Changing Your User Password Locking and Unlocking Your Phone Calling and Answering from a Locked Phone Logging in to Phones Logging In and Out of a Phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password Sharing Lines Integrating with Microsoft Lync Server Controlling What is Heard Changing the Ring Tone Setting Unique Ring Tones for Contacts Changing the Speaker Volume Changing the Ringer Volume Muting the Microphones Controlling What You See Changing the Display Language Changing the Time and Date Display Changing the Time and Date Display Changing the Time and Date Order Turning the Time and Date Display Off and On Changing the Screen Contrast Changing the Backlight Updating Your Phones Configuration Restarting Your Phone Troubleshooting Phone Issues Page Page Safety Notices Page Page Page Page Page Page Page Page Page Page Page End-User License Agreement for Polycom Software 1. GRANT OF LICENSE. 2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS. 3. SUPPORT SERVICES. 4. TERMINATION. 5. UPGRADES. 6. WARRANTY AND WARRANTY EXCLUSIONS. 7. LIMITATION OF LIABILITY. 8. DISCLAIMER. 9. EXPORT CONTROLS. 10. MISCELLANEOUS.