Polycom vvx 500 manual To update contact information Navigate to your

Pick up the handset, or press	or	. Enter the
phone number, and tap	.

From Lines View: Tap the phone Line, enter the phone

number, and tap .

From Home View: Tap New Call, enter the phone

number, and tap .

Timesaver: Placing Calls Quickly

Tap a recent call or Favorite, or tap a contact’s phone number in the Contact Directory.

Press or tap Answer, pick up the handset, or press

.

To answer a new call while on an active call, tap Answer. The current call will be held.

To end an active call, replace the handset, press		, or
press	. Or, tap End Call.

To end a held call, navigate to Calls View and highlight the held call. Tap Resume, and tap End Call.

From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to highlight the call first.

To resume a held call, tap Resume from either Lines or Calls View.

From Lines, Calls, or Active Call View, tap Transfer, and call the other party. When you hear the ringback sound, or after you talk with the other party, tap Transfer.

To enable call forwarding, tap Settings from Home View, and tap Features > Forward. Tap the forwarding type to enable, type a forwarding number, and tap Enable.

To disable call forwarding, tap Settings from Home View, and tap Features > Forward. Tap the forwarding type to disable, and tap Disable.

To enable per-call forwarding: As your phone rings, tap Forward, enter the forwarding number, and tap Forward.

Call the first party. From Lines, Calls, or Active Call View, tap Confrnc. Dial and connect with the other party, and tap Confrnc.

From Lines or Calls View, you can: Tap Hold to hold the conference. Tap End Call to end the conference.

Tap Manage to manage each participant (if available). Tap Split to end the conference and hold all participants.

Timesaver: Placing Conference Calls

If you have an active and held call, tap Join to set up a conference.

Favorites are contacts you call most often. Favorites display in your Favorites list and Lines View. They also display when you tap the phone Line in Home View.

To view your Favorites list Tap New Call from Home View, and tap Favorites.

To make a contact a Favorite Navigate to your

Contact Directory and tap the contact. Tap Add to Favorites, and tap Yes to confirm.

To dial a Favorite Tap the Favorite from Lines View or your Favorites list.

To reorder your Favorites list Update the contact’s Favorite Index number in the Contact Directory.

To view your Recent Calls list, tap New Call from Home View, and tap Recent.

From the Recent Calls list, tap to sort and order calls,

tap to display only certain calls, or tap a call record to call the person.

Timesaver: Viewing Recent Calls

Tap from Lines, Calls, or Active Call View.

Tip: Saving Recent Callers to Your Directory

From your Recent Calls list, tap next to the call, and tap Save. Enter additional information and tap Save.

To view your Directory Tap Directories from Home View. If a Corporate Directory is on your phone, tap Contact Directory on the Directory screen.

To add a contact Navigate to your Contact Directory

and tap	. Type the contact’s information, and tap
Save. To make a contact a Favorite, enter a
Favorite Index number.
To update contact information Navigate to your
Contact Directory and tap the contact. Tap			,
update the contact’s information, and tap Save.
To delete a contact Navigate to your Contact
Directory and tap the contact. Tap		, and tap Yes to
confirm.
To search for a contact Navigate to your
Contact Directory and tap Search. Enter search
criteria, and tap Search.
To dial a contact from your Directory		Navigate to

your Contact Directory and tap the contact. From the contact’s information screen, tap the contact’s phone number.

Tip: What Does a Green Star Mean?

A green star, , indicates a Favorite.

Tap Messages from Home View, and tap

Message Center. Tap Connect and follow the prompts.

Timesaver: Accessing Your Message Center

Tap from Lines, Calls, or Active Call View.

During a call, press so other parties can’t hear you.

To disable Mute, press again.

To disable ringing, tap Settings from Home View, and tap Features > Do Not Disturb. Tap Enable or Disable.

To change call volume, press during a call. To

change the ringer volume, press when the phone is idle or ringing.

To change the incoming call ringtone, tap Settings from Home View, and tap Basic > Ring Type. Tap the ringtone you want.

To set a ringtone for a contact, navigate to your Contact Directory and tap the contact. Tap , update the contact’s ring type, and tap Save.