PowerDsine PD-3006, PD-3012 3.5 Troubleshooting

PD-3006/12

Power over LAN Solutions 14 Cat. No.: 06-6831-056

3.5 Troubleshooting

If you encounter problems, check that:

* Power is applied to the Midspan

* A crossover-type Ethernet cable has not been used

* The Ethernet cable from the network is connected to the Data port

* The Ethernet cable to the PD is connected to the Data & Power port

* Cable pairs are attached to corresponding ports.

This paragraph provides a symptom and resolution sequence in order to assist

in the troubleshooting of minor operating problems. If the steps given do not

solve your problem, do not hesitate to call your local dealer for further

assistance. Refer to Table 3-1.

Table 3-1: Troubleshooting Steps

Symptom Corrective Steps

Midspan does not

power up 1. Verify that a known-good power cord is used.

2. Verify that the voltage at the power inlet is between

100 and 240 Vac.

3. Remove and reconnect power to the device and check

the indicators during power up sequence.

Main indicator lit

orange Power-on self-test failed: the Midspan detected an internal

fault. In this case, contact your local dealer.

A port indicator is

not lit and the

corresponding PD

does not operate.

1. The Midspan did not detect a PD and therefore the port

is not enabled.

2. Verify that the PD is IEEE 802.3af-compliant.

3. Verify that you are using a standard Category 5/5e/6,

straight-wired cable, with four pairs.

4. If an external power splitter is in use, replace it with a

known-good splitter.

5. Verify that the PD is connected to the Data & Power

port.

6. Try to reconnect the same PD to a different port on the

same or into different Midspan. If it works, there is

probably a faulty port or RJ-45 connection.