Primera Technology manual Signature Z1 Limited Warranty

SIGNATURE Z1 LIMITED WARRANTY

A. What is Covered.

Primera technology, Inc. “PRIMERA” warrants to the original purchaser that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer’s specifications and be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. Parts subject to wear and tear will conform to the manufacturer’s specifications and be free from defects in workmanship and materials for a period of ninety (90) days. PRIMERA shall have the sole right to determine if a part is subject to wear and tear.

B. What PRIMERA Will Do To Correct Problems. Should your PRIMERA product prove defective during this period, please call, FAX or email PRIMERA’s Technical Support Group at the telephone number or address listed below for a Return Merchandise Authorization number “RMA”. Then, deliver the product securely packaged in its original container or an equivalent, along with proof of the date of original purchase and your RMA, to your place of purchase or an Authorized PRIMERA Service Center. PRIMERA will, at its option, repair or

replace the defective unit at no charge to you. Primera will provide 30 days of free telephone- based technical support beginning after the first call is placed. After 30 days has lapsed, there will be a $10.00 fee per incident. Technical support via email is provided at no charge. Contact support@primera.com or call 763-475-6669.

C. What This Warranty Does Not Cover. This warranty covers only normal office- environment use in the country of original purchase. PRIMERA is not responsible for warranty service should the PRIMERA label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, duty cycle abuse, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-PRIMERA products, damage caused by debris or other disc contamination, or service other than by a PRIMERA Authorized Servicer. Duty cycle abuse is defined as operation of this equipment beyond its nominal duty cycle; all repairs thereafter are to be billed on a time and materials basis. Postage, insurance, or shipping costs incurred in presenting your PRIMERA product for warranty

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