FastTrak SX4300, SX8300 User Manual
For Windows 2000, XP and 2003 Server, Promise recommends a clean install of the Operating System. This action restores the MBR and OS boot record. This requires repartitioning and formatting the drive.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead of the Hard disk controllers section. In Device Manager under Other Devices to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the Properties button then click on the Driver tab.
Depending on your version of Windows, choose either Change Driver or Update Driver. Follow the
“Inaccessible Boot Device” message appears during floppyless installation of Windows
You did not press the F6 key at the appropriate time. Reboot the system, and press the F6 key when the message Press F6 if you need to install third party SCSI or RAID driver? appears.
“No Hard Drives Found” message appears during
You did not press the F6 key at the appropriate time. Reboot the system, and press the F6 key when the message Press F6 if you need to install third party SCSI or RAID driver appears.
Performance Tips
Here are some tips that may optimize performance in a RAID 0 striped array. If you are using an
Use a FastTrak array as D: or other
For Audio/Video editing, keep the original system boot drive on the standard IDE controller as C: drive. Partitioning software such as FDISK will see the array as one physical drive, D: or later. This will prevent file fragmentation and provide better accessibility to the array.
Re-Configure PCI Latency Setting
The PCI Latency setting appears in some Motherboard BIOS. The setting governs how much time is allocated to service each PCI slot. Promise recommends a value of 64. An optimal value will vary from system to system.
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