VTrak E-Class Quick Start Guide
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Contacting Technical Support
Promise Technical Support provides several support op tions for Promi se users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most ef ficien t serv ice
and support.
If you decide to contact us, please have the f ollowing information available:
• Product model and serial number
• BIOS, firmware and driver version numbers
• A description of the problem or situation
• System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

United States

Promise Online™ Web Site http://www.promise.com/support
(technical documents, drivers, utilities, etc.)
Email Support e-Support On-Line
Fax Support (408) 228-1097 Attn: Technical Support
Phone Support (408) 228-1400 option 4
If you wish to write us for
support: Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA