Installation Guide 23
Appendix ATroubleshooting

Hardware Troubleshooting

Issues with Power to the Dock

• Ensure that the Hirose connector is pushed securely into the power plug.
• When power to the unit is turned on, a light will appear on the Dock.
Refer to the Falcon 4400 Series Quick Reference Guide (QRG) for information
about powering on the Falcon and a description of its LED functions.

PSC Technical Support

PSC Website Support
PSC’s website at www.psc.com is the complete source for technical support
and information for PSC products. The site offers PSC’s new TekForum,
product support, product registration, warranty information, product FAQs
(frequently asked questions), product manuals, product tech notes, software
updates, patches, demos, and instructions for returning products for repair.
PSC WebsiteTekForum
Search for information on the TekForum by clicking on the Support link at
the top of PSC’s home page then click on TekForum. Browse the TekForum at
PSC’s website to find answers to your questions about common technical
issues. Register with TekForum to submit a question to the PSC Technical
Support Staf f.
Reseller Technical Support
An excellent source for technical assistance and information is an authorized
PSC reseller. A reseller is acquainted with specific types of businesses, applica-
tion software, and computer systems and can provide individualized assistance.