PYLE Audio 33X Using the Advanced Features of Your

4 - 1

Using the Advanced Features of Your

SoundPoint IP 32x/33x Phone

This chapter provides operating instructions for the advanced features of the

SoundPoint IP 32x/33x phone. This chapter contains instructions on:

•SIP-B Automatic Call Distribution

•Using Multiple Call Appearances

•Using Buddy Lists

•Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x

Phone on page 2-1. To read about the phone’s basic features, refer to Using the

Basic Features of Your SoundPoint IP 32x/33x Phone on page 3-1.

If you require additional information or assistance with your new phone,

contact your system administrator.

Automatic call distribution (ACD) systems allow companies that handle a lot

of incoming phone calls to direct them to a person who is able to talk at the

earliest opportunity.

The SoundPoint IP 32x/33x phone allows:

•ACD login and logout

•ACD agent available and unavailable

Note ACD is not available on all call servers. For more information, contact your system

administrator.