Q-Logic EVA ISCSI, 6000, 4100, 4400 manual Service and Support, HP Care Pack and Warranty Information

QuickSpecs

HP StorageWorks EVA iSCSI Connectivity Option

Service and Support, HP Care Pack and Warranty Information

Warranty	(1-1-1) Hardware Warranty - One-year on-site warranty, 8x5, next business day response, installation
	not included.
	NOTE: The hardware warranty covers firmware and embedded non-saleable software.
HP Service & Warranty	HP Service & Warranty Support Additional Warranty protection and/or HP Installation packages can be
Support	purchased.
	NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. HP
	provides a one-year, hardware limited warranty, fully supported by a worldwide network of resellers and
	service providers.
	In addition, available service offerings include a full range of HP Care Pack packaged hardware and
	software services:
	Installation
	Extended coverage hours and enhanced response times
	System management and performance services
	For more information on warranty and support options, please visit our Web site at:
	http://www.hp.com/hps/tech/storage/supp/.
Software Product Services	Stand-alone telephone support
	Rights to a new license
	Media and documentation updates
Hardware Product	Installation services
Services	On-site Maintenance (includes warranty support)
	Response time upgrades during the warranty period
	Post-warranty coverage

HP Care Pack Services

Warranty Upgrade

Options

Service offerings include a full range of Customer HP Care Pack services for both hardware and software services:

Response - Upgrade on-site response from next business day to same day 4-hours

Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours

Duration - Select duration of coverage for a period of 1, 3, or 5 years Additional Warranty protection and/or HP Installation packages can be purchased.

NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.

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