Chapter 13 Service Management

Using the System Status Tool

Figure 238 Service - System

Status Screen

The Service - System Status screen contains the following information:

Total Number of Tickets: The number of RAS tickets the system has generated

Ticket: The RAS ticket number, displayed in the order in which it was created

State: The ticket’s current status: OPEN or CLOSED

Priority: The ticket’s priority based on system impact: HIGH, MEDIUM, or LOW

Last Update: The date of the last system status update

Summary: A short summary of the fault that triggered creating the RAS ticket

Show Tickets: Controls the type of tickets shown in the display

window: OPEN, CLOSED, or ALL tickets

Previous and Next: Click these buttons to toggle between ticket pages (if there is more than one page of tickets)

Details: Click this button to view a selected ticket’s details

Close All: Click this button to close all tickets shown in the display window

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6-01658-05 specifications

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