Troubleshooting
TROUBLESHOOTING
Problem | Suggestion |
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DVD player does not work. | Disconnect and reconnect the power to reset the DVD player |
No power. | Plug in the DVD player. Make sure both ends of the power cord are |
| securely plugged into the player and the power outlet. |
Disc does not play. | Insert a disc with the label side facing up. |
| Check the type of disc to make sure it is compatible with the player. |
| If the disc is a DTS music CD, it requires a DTS decoder. |
| Both the DVD player and disc are coded by region. If the codes do not |
| match, the disc does not play. This DVD player is Region 1. |
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Play starts but then stops | The disc is dirty, clean it. |
immediately. | Condensation has formed. Allow the player to dry out. |
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No picture when watching on | Turn the TV to its Video Input Channel. |
a TV. | Turn on the TV. |
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| Make sure your player is connected properly. Make sure all cables are |
| securely inserted into the appropriate jacks. |
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No sound or distorted sound. | Make sure your player is connected properly. Make sure all cables are |
| securely inserted into the appropriate jacks. |
| Sound is muted during still or |
| If you connected an audio or audio/video receiver to your player, make |
| sure you chose the correct input setting on the receiver. |
Remote control does not | Install a new battery. |
work. | Operate the remote at a distance of no more than 20 feet. |
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| Remove any obstacles between the remote and the DVD player or |
| other component. |
| Be sure the battery insulation strip is removed. |
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Cannot advance through a | You cannot advance through the opening credits and warning |
movie. | information that appear at the beginning of movies because the disc is |
| programmed to prohibit that action. |
Ÿ appears. | The feature or action cannot be completed at this time because: |
| • The disc’s software restricts it. |
| • The disc’s software does not support that feature |
| (for example: angles). |
| • The feature is not available at the moment. |
| • You have requested a title or chapter that is out of range. |
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The picture is distorted. | Adjust the image setting. Check to see that the setting in the disc menu |
| and the setting in the player Display menu are compatible. |
| Did you connect your VCR to the DVD player? If so, disconnect it. |
| The disc might be damaged. Try another disc. |
Picture is distorted during | It is normal for some distortion to appear while scanning. |
forward and reverse scan. |
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