Troubleshooting Guide
Problem | Possible Cause | Solution |
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Scooter does not run | Scooter must be traveling 3mph | Kick start to 3mph while twisting the throttle to engage motor. |
| before motor will engage. |
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| Battery needs a charge | Charge the battery. A new battery should be charged for at least 18 |
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| hours before using the scooter for the first time and up to 12 hours |
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| after each subsequent use. |
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| Check all connectors. Make sure the charger connector is tightly |
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| plugged into the charging port, and that the charger is plugged into |
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| the wall. |
| Charger is not working | Make sure power flow to the wall outlet is on. |
Scooter suddenly | Tripped circuit breaker | Check all wires and connectors to make sure they are tight. |
stopped working while |
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in use |
| The circuit breaker (next to on/off switch) will automatically shut off |
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| the power if the motor is overloaded. |
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| An excessive overload, such as too heavy a rider or too steep a hill, |
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| could cause the motor to overheat. If the scooter suddenly stops |
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| running, wait a few seconds and then push the breaker to reset the |
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| circuit. Correct the conditions that caused the breaker to trip to avoid |
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| repeatedly tripping the breaker. |
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Short run time (less | Undercharged battery | Charge the battery. A new battery should be charged for at least 18 |
than 15 minutes per |
| hours before using the scooter for the first time and up to 12 hours |
charge) |
| after each subsequent use. |
|
| Check all wires and connectors. Make sure the battery connector is |
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| tightly plugged into the charger connector, and that the charger is |
|
| plugged into the wall. |
| Battery is old and will not accept | Make sure power flow to the wall outlet is on. |
| full charge | Even with proper care, a rechargeable battery does not last forever. |
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| |
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| Average battery life is 1 to 2 years depending on scooter use and |
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| conditions. Replace only with a Razor replacement battery. |
| Brakes are not adjusted properly | Refer to adjusting the brakes instructions on page 4. |
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Scooter runs sluggishly | Riding conditions are too stressful | Use only on solid, flat, clean and dry surfaces such as pavement or |
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| level ground. |
| Tire is not properly inflated | The tire is inflated when shipped, but it invariably will lose some |
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| pressure between the point of manufacturing and your purchase. |
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| Refer to instructions on page 3 of this manual to properly inflate tire. |
| Scooter is overloaded | Make sure you do not overload the scooter by allowing more than |
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| one rider at a time, exceeding the electric scooters 120 pounds (54kg) |
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| maximum weight limit, going up a hill or towing objects behind the |
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| scooter. If the scooter is overloaded, the circuit breaker may trip and |
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| shut off power to the motor. Correct the riding conditions that caused |
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| the overload, wait a few seconds, and then push the breaker to reset |
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| the circuit. Avoid repeatedly tripping the circuit breaker. |
| Brake dragging | Use your fingers to twist the adjuster in either direction until front |
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| wheel is centered between pads. |
| Brakes are not adjusted properly | Refer to adjusting the brakes instructions on page 4. |
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8
