Additional information
•Problem: Why the player cannot play the video files from the computer?
–All video contents must be converted by the video converter which comes with the player (please refer to the CD). Other format of video file will not be supported.
–The converted video contents must be put in the "Media" folder (if Windows Media Player 10 is installed) or "Internal Storage"
folder (if Windows Media Player 11 is installed) or put in the root directory of the player when in Windows® 2000.
•Problem: Why does my player report that it is full?
–You have filled the capacity of the internal memory of the player.
–You have exceeded the maximum number of items that this player supports. Your player can only support up to 2720 media
files within eight hierarchy of folder in maximum.
•Problem: Cannot playback tracks on the player.
–Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.
Bitrates support by the player: mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
–WMA files may be DRM protected and you don’t have the proper rights (license) to play the files.
–Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm.
• Problem: Why can't my portable player playback songs downloaded from my paid Music Server Provider subscription service?
–The internal clock in your portable player may not be up to date. Downloading a new subscription song from your Music Server Provider should update your player's clock and allow it to playback all your songs again.
–The license for your subscription songs may have expired. Synchronize your device with your PC again to obtain an update to your license. If the problem persists, please
contact your Music Service Provider for additional support.
• Problem: What is MTP mode?
–MTP (Media Transfer Protocol) mode is essential if you want to transfer DRM content to your player. In MTP mode your player will no longer show up as a drive letter. So programs that were designed to work with a player that shows up as a drive letter will not be able to work directly with the player.
Check for updates
Visit http://www.rcaaudiovideo.com for the latest news and firmware upgrades for our digital media player.
Specifications
Hardware
•Dimensions: 92.2 mm H, 46.1mm W, 8.7mm D
•Unit Weight: 40g
•Stereo Headphones/USB Connection Jack
•Battery Operated: Rechargeable lithium battery.
USB Drive
•External USB Drive: When connected to a computer via USB, the player is capable of storing any file type allowing the user a fast, convenient method of storing, retrieving, and transferring files. This includes word processing files, presentations, spreadsheets and any other computer files.
•Capacity: M4004 - 4GB, M4008 - 8GB, M4018 - 8GB, MC4004 - 4GB, MC4008 - 8GB, MC4018 - 8GB
•Connection: USB 2.0,
Software
•Includes the player applications and media management software.
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