Frequently Asked Questions (FAQ)
Visit www.radiosophy.com/help for an
Q.How do I know if I'm receiving an HD digital radio signal?
A.If you are tuned to a radio station broadcasting an HD signal, the HD Radio logo on the front of the receiver will be lit. The LCD display will also include a circle next to the station frequency. If there are multiple streams (subchannels), the circle will have a number inside it corresponding to the stream. It will take a few seconds for the receiver to lock on to the digital signal.
Q.Why doesn't the HD Radio signal come up right away?
A.It takes a few seconds for the receiver to find and convert the HD digital signal, which is normal. During this time you will hear an analog signal if it's available. Once the digital signal is converted, the receiver will "blend" the two signals as it switches to digital.
Q.Why can't I receive an HD signal on an AM station at night?
A.The Federal Communications Commission (FCC), which regulates US radio transmissions, pro- hibits AM radio stations from transmitting in HD digital after sunset. This is due to the greater dis- tances that AM signals can travel at night. At night, a strong HD signal from one location could inter- fere with distant stations that are on a similar frequency. Some AM stations are required to reduce the power of their analog signal at night for the same reason.
Q.Why is the information stream scrolling across the LCD display wrong or incomplete?
A.The text is made available by each radio station. Contact your local station with any questions regarding the content of their text stream.
Q.Can I plug a USB memory stick into the receiver?
A.No, the USB connection is only used for updates to the firmware in your receiver. Register online at www.radiosophy.com/register to be notified when firmware updates become available.
Q.Why is there no sound (or the sound cuts out) from the base speakers?
A.First, check the volume. Make sure there are no headphones plugged into the receiver. Using the HEADPHONE connection prevents sound from playing through the base speakers. If you still have no sound, the receiver may not be sitting flush or making a good contact with the base connec- tion. Check to make sure all cables are running through the base speaker opening and into the back of the receiver. Be sure to place the base unit on a level surface. It may be necessary to clean the contacts on the speaker base and receiver. Use a small dry pencil eraser to remove any dirt from the metal contacts. Remove any dirt or obstructions before replacing the receiver in the speaker base.
Q.I have connected an external antenna. Why hasn't the reception improved?
A.Check to be sure that the INTERNAL / EXTERNAL ANT. SWITCH on the back of the receiver is set to Ext. When using an AM antenna, be sure the + and - GND(ground) are connected to the prop- er posts. Next, try readjusting the antenna by a quarter turn to see if the reception improves. When using an FM dipole antenna, be sure both "arms" are fully extended to form a T. Try adjusting the antenna a quarter turn to see if the reception improves. If reception still hasn't improved, you may have a source of interference nearby. For more information on improving reception, see Improving Reception on the previous page, or visit our online support center at www.radiosophy.com/help.
Receiving Cable TV Radio Signals
Some cable companies provide an FM radio signal. (Contact your cable provider for assistance.)
To connect your radio to a cable FM signal, you must use an FM signal splitter. Connect their coaxial cable to the 75 OHM FM antenna connector on the back of the MultiStream HD. This connection is easier if you obtain a
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