Customer Assistance and Service

You can reach Thomson at the

following number:

800-283-6503

(Toll free inside U.S.A.)

Our toll-free Camcorder number operates from 8 a.m. to 5 p.m., CST Monday – Friday

for U.S. customers only

Thomson provides a toll-free telephone number to help you with any problems you may encounter with your camcorder. Many can be diagnosed over the phone, and if necessary, a replacement unit can be shipped to you. Please have your camcorder model/serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of an exchange unit to you.

Returning equipment to Thomson for repair or exchange

If we are unable to resolve your problem over the phone, we will gladly service your unit or exchange it for a new or, at our option, refurbished camcorder. Refer to the limited warranty to learn about your specific rights and responsibilities.

Always consult Thomson and get a Return Authorization number before returning anything! Obtain a Return Authorization (RA) number from the telephone representative before returning your equipment to avoid delays, accounting errors, or even loss of your unit.

Important information to customers who ship defective equipment to Thomson Consumer Electronics

The Thomson representative who authorized the return of your equipment will give you an RA number over the phone. They will also provide you with instructions on where and how to return your camcorder. Write the number in large, clear characters on the outside of the box to avoid confusion and misunderstandings. Shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.

Include a brief note describing the problem and any conversations about the problem you have had with Thomson personnel. Include your name, address

and model/serial number of your camcorder. These numbers are located on the bottom of your unit. If your camcorder is within the warranty period, please provide a copy of the bill of sale to verify purchase date. Use the original box and packing material to protect the equipment from damage in shipment.

For your protection, insure all shipments for full replacement value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson.

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RCA ProV800C manual Customer Assistance and Service, Returning equipment to Thomson for repair or exchange
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ProV800C specifications

The RCA ProV800C is a cutting-edge video production switcher that is well-suited for both live events and studio production environments. Designed for professionals in the broadcast and streaming industries, this versatile device combines innovative technologies, robust features, and user-friendly controls, making it a vital tool for engaging audiences with high-quality content.

One of the standout features of the RCA ProV800C is its multi-format support, allowing users to seamlessly transition between various video resolutions and formats. Whether working with HD, SD, or even 4K footage, operators can make quick adjustments without compromising the quality of their output. This flexibility is crucial in today's fast-paced media landscape, where content types frequently vary.

The ProV800C is equipped with a powerful processing engine that delivers exceptional video performance. Advanced scaling technology ensures that all incoming video signals are automatically adjusted to maintain the best possible quality. The switcher supports multiple input sources, such as HDMI, SDI, and even IP streams, enabling content creators to work with various cameras and devices effortlessly.

User experience is paramount in the design of the ProV800C. With an intuitive interface, including a responsive touch screen and customizable buttons, operators can quickly access the functions they need. The mixer supports multiple layers, allowing users to work with graphics, titles, and effects while managing live video feeds, giving them the flexibility to enhance their productions dynamically.

Another notable feature is the built-in keying capabilities. The ProV800C supports chroma keying, which makes it easy to integrate graphics and create visually stunning overlays. This feature is essential for news outlets and entertainment shows that rely on real-time graphics and transitions.

In addition to video production capabilities, the RCA ProV800C incorporates advanced audio mixing functionality. Users can easily synchronize audio with video feeds, ensuring that the final product is not only visually striking but also sonically balanced.

The durability of the ProV800C is evidenced by its rugged design, making it suitable for both field and studio use. Its compact form factor enables portability without sacrificing performance, catering to mobile production teams that require reliable equipment on the go.

In conclusion, the RCA ProV800C stands out as an all-in-one video production switcher, combining flexibility, performance, and ease of use. With its advanced features, including multi-format support, robust processing power, and superior audio capabilities, it streamlines the production workflow, enabling content creators to focus on delivering high-quality visual experiences.
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