WARRANTY
FPI is the manufacturer of the Greenfire line of heating products. At FPI, our commitment to the highest level of quality and customer service is the most important thing we do. Each Greenfire stove is built on a tradition of using only the finest materials and is backed by our Exclusive Lifetime Limited Warranty to the original purchaser. With Greenfire, you’re not just buying a stove, you’re buying a company with years of unequalled performance and quality.
Limited Lifetime Warranty:
Under this warranty, FPI covers the fireplace or stove body and accessories against defects in materials and workmanship, for part repair or replacement for the first seven (7) years and limited labour for the first two (2) years to the original purchaser. This Warranty covers: Firebox, Heat Exchanger, Burn Pot, Firebox Panels, Ceramic Glass, Pedestals, Panels, Legs, Log Sets and Door Assembly. Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this warranty.
Limited Three (3) Year Warranty
Under this warranty, FPI covers the Burn Pot Liner against defects in materials and workmanship, for part repair or replacement for the first three (3) years and limited labour for the first two (2) years to the original purchaser. Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this warranty.
Limited Two (2) Year Warranty:
Under this warranty, FPI covers: Auger Motor, Circuit Board, Timers, Temp Sensors, Blowers, Vacuum Switch and Wire Harness, against defects in materials and workmanship, for part repair or replacement for the first two (2) years and limited labour for the first two (2) years to the original purchaser. Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this warranty.
Limited One (1) Year Warranty:
Under this warranty, FPI covers the Ignitor and all exterior surface finishes against defects in materials and workmanship, for part repair or replacement and limited labour for the first (1) year to the original purchaser. Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this warranty.
Here is how our Warranty works
If you have any concerns with your Greenfire product please contact the dealer where you purchased the fireplace or stove. Your dealer shall make all claims in writing in reference to this warranty policy. Any and all parts and service will be handled through the selling dealer.
To the Dealer
When filling out a warranty claim please complete the following information on an official warranty claim form: Customer information: Name, address and telephone number of purchaser and date of purchase.
Dealer information: Date of installation, name of installer and dealer, serial number of the appliance, nature of complaint, defects or malfunction, description and part numbers of any parts replaced.
To the Distributor
Sign and verify that work and information are correct.
Greenfire Pellet Stove and Insert Owner's Manual | 13 |
