Troubleshooting
Possible reason | Solution |
Mask is uncomfortable |
|
Headgear straps are too tight. | Adjust the straps evenly. The forehead support |
| “anchors” your mask and should sit firmly on |
| your forehead. |
Cushion incorrectly inflated. | With the air turned off, adjust the straps so that |
| you can insert two fingers between your cheek |
| and the lower headgear strap. |
Mask is too noisy |
|
Cushion clip is not inserted | Check that the cushion clip is correctly inserted |
correctly. | into the cushion, and that the cushion is |
| correctly clipped to the frame. |
Ports cap or elbow incorrectly | Check the the ports cap and elbow are correctly |
inserted. | inserted. |
Vents are blocked or partially | Clean vents according to instructions in |
blocked. | “Cleaning the Mask at Home”. |
English
Air leaking around the face
Mask not positioned correctly.
Air leaking around the bridge of the nose.
Air leaking around the top of the lip.
Reposition the mask upon the face. Wind the dial in.
Wind the dial out.
The mask does not fit properly
Cushion could be the wrong size. | Talk to your clinician. |
Mask is incorrectly assembled. | Reassemble the mask according to the |
| instructions in “Reassembly”. |
Cushion may be dirty. | Clean cushion according to instructions in |
| “Cleaning the Mask at Home”. |
Cannot insert forehead support into mask frame | |
When assembling the mask, you | Push dial base onto a hard surface until the dial |
have inserted the dial into the frame | comes out of the frame. |
before the forehead support. |
|
|
|
Disposal
The mask does not contain any hazardous substances and may be disposed of with your normal household refuse.
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