140, Troubleshooting a Wet System 141, 142, 145, 148 | Dell HR675

Troubleshooting a Serial I/O Device	138
Troubleshooting a USB Device	138
Troubleshooting a NIC	140
Troubleshooting a Wet System	141
Troubleshooting a Damaged System	142
Troubleshooting the System Battery	143
Troubleshooting Redundant Power Supplies	143
Troubleshooting System Cooling Problems	145
Troubleshooting a Fan	145
Troubleshooting System Memory	146
Troubleshooting an Internal USB Memory Key . . . .	148
Troubleshooting a Diskette Drive	149
Troubleshooting an Optical Drive	151
Troubleshooting a SCSI Tape Drive	152
Troubleshooting a Hard Drive	153
Troubleshooting a Hot-pluggable Hard Drive	155
Troubleshooting a SAS or SAS RAID Controller. . . .	157
Troubleshooting Expansion Cards	159
Troubleshooting the Microprocessor	161

5 Running the System Diagnostics . . . . . . 163

Using Dell PowerEdge Diagnostics . . . . . . . . . . 163

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Contents

Image 8

Dell HR675 140, Troubleshooting a Wet System 141, 142, Troubleshooting the System Battery 143, 145, 148, 155, 157

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m January HR675 Contents Responding to Error Messages Using the System Setup Program Entering the BMC Setup Module BMC Setup Module OptionsInstalling the Front Bezel Memory Information Screen Removing the System Cover Installing the System Cover Removing the Diskette Drive Installing a Diskette Drive Removing an Expansion Card Installing an Expansion Card Installing a RAID BatteryRemote Access Controller Card RAC Internal USB Memory Key Connector Safety First-For You and Your System 133 133123 124 Troubleshooting a Wet System 141 Troubleshooting the System Battery 143Troubleshooting System Memory 146 Using Dell PowerEdge Diagnostics Contents System Diagnostics Features 163 167164 167 Contents Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators About Your System System, the power is turned off Device driver errors when usingSystem, the system performs a Is turned off. If the system is not LCD panel displays an error code AC power and an error has beenBeen powered on Management software NIC connectors Video connector Serial connector Back-Panel Features and IndicatorsConnecting External Devices Power Indicator Codes Redundant Power Supply Indicators FunctionGreen indicates that the power supply is operational Providing DC power to the system NIC Indicator Codes Link indicator NIC Indicator Codes LCD Status Messages E1000 Call SupportE1114 Temp Ambient E1115 Temp Planar E1226 PCI Rsr PwrGdE1229 E122A E1414 ThermtripE1418 Presence E141F CPU Protocol E1420 CPU Bus PerrE1421 CPU Init E1422 CPU Machine E1624 E1710 ChannelE1711 PCI Perr B## ## F## E1810 HDD ## Fault E171F Pcie FatalErr B## D## Err Slot # E2011 Mem Config E2013 Shadow BiosController E2017 Timer Fail E2018 Prog Timer E201E Post Mem Test Bios Post memory test failure E201F Drac ConfigE2020 CPU Config E201C SMI Init Disable Dimm E2111 SBE LogE2112 Mem Spare I1910 Intrusion Solving Problems Described by LCD Status Messages Removing LCD Status MessagesI1916 Video Off W1228 Romb Batt System Messages Memory is disabled than one Dimm is Update RemoteConfiguration Bios Update Attempt Reset failed Error RemoteAccess Controller Error Manufacturing mode Keyboard ControllerKeyboard data line Keyboard stuck key No boot device No boot sector onNo timer tick PCI Bios failed to PCIe Fatal Error Reset Slot nRead fault Requested sector not found Update attempt Seek error Please run SetupTimer chip counter Sata Port n drive TPM configuration Protected modeOperation honored TPM failure Error has caused System resetCode update loaded Mode change from Installed memory Configuration isConfigurations Not optimal. For Diagnostics Messages Alert Messages Entering the System Setup Program Responding to Error Messages Using the System Setup Program System if any changes were made System Setup Options Main Screen Or DVD drive see Sata Configuration Screen on Boot SequenceOn the hard drives installed in your system Cache size, and so on see Table Memory Information Screen CPU Information Screen Specified processor Sata Configuration ScreenDisplays the family, model, and stepping NIC1 default Enabled Boot, and Disabled. PXE support allows the system toSet to Disabled, the timer is not initialized Integrated Devices Screen Serial Communication Screen System Security Screen When set to Off default, presence of the TPM is not Stores the pre-boot measurements compliant withBypasses pre-boot measurements At default settings Exit Screen System and Setup Password Features Using the System Password Using the System Setup Program Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Installing System Components Installing System Components Recommended Tools Inside the System Drive release latch Control panel Optical drive Installing System ComponentsSystem memory modules Inch hard drive bays System board Expansion-card cover Front BezelInch drive bay Diskette drive Front bezel Using the system key, unlock the front bezel if locked Removing the Front Bezel Installing the Front Bezel Removing a Front Bezel Insert Tab notch Insert tab Screws Installing System ComponentsFront Bezel Inserts Removing the System Cover Installing a Front Bezel InsertSystem Cover Installing the System Cover Foot EMI Fillers Removing an EMI Filler Installing an EMI Filler Processor Airflow Shroud Removing the Processor Airflow Shroud Expansion card cover Release tab Tab slots Installing System Components Redundant and Non-Redundant Power Supplies Installing the Processor Airflow ShroudReplace the system cover see Installing the System Cover on Alignment guide Removing a Redundant Power Supply Removing and Installing a Redundant Power Supply Locking tab Cable retention bracket Installing System Components Installing a Redundant Power Supply Removing a Non-redundant Power Supply Screw Installing System Components Installing a Non-Redundant Power Supply Hard DrivesRemoving a Hot-Pluggable Hard Drive Remove the front bezel see Removing the Front Bezel on Installing a Hot-Pluggable Hard Drive Installing System Components Removing a Cabled Hard Drive Hard drive Blue tabs Installing a Cabled Hard Drive Hard drive bracket Removing the Diskette Drive Configuring the Boot DeviceDiskette Drive Optional 15. Removing and Installing a Diskette Drive Diskette drive Drive release latch Installing System Components Installing a Diskette Drive Installing System Components Optical and Tape Drives Removing an Optical or Tape Drive Scsi power cable Installing System Components Sata power cable Installing an Optical or Tape Drive 19. Installing Optical or Tape Drive Shoulder Screws Expansion Cards Removing an Expansion Card Expansion card Installing System Components Installing an Expansion Card SAS Controller Card Removing a SAS Controller Card Installing a SAS Controller Card Installing System Components RAID Battery Removing a RAID Battery 21. Installing and Removing a RAID Battery RAID battery 100 Remote Access Controller Card RAC Installing a RAID BatteryInsert the RAID battery into the battery carrier see Figure Removing the RAC Card RAC card cable connectors 2, but only connector 2 is used Installing a RAC Card 103 Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key 105 Cooling Fans Removing the Expansion Card Fan Securing slots Installing the Expansion Card Fan107 Removing the System Fan Installing the System Fan 109 Memory Module Installation Guidelines System Memory Sample Memory Module Configurations Total Removing Memory Modules111 512 MB 12 GB 24 GB 26. Installing and Removing a Memory Module Memory module Memory module socket Alignment key Installing Memory Modules 113 Processor Removing the Processor 115 Release levers Thermal grease Socket release lever Installing the Processor 117 System Battery Removing the System BatterySystem battery is a 3.0-volt V, coin-cell battery 118 29. Replacing the System Battery 119 Chassis Intrusion Switch Installing the System BatteryRemoving the Chassis Intrusion Switch 120 121 Installing the Chassis Intrusion SwitchIntrusion connector on system board 122 Power Supply Distribution ModuleRemoving the Power Supply Distribution Module Release tab Installing the Power Supply Distribution Module123 SAS Backplane Removing the SAS Backplane Securing slots SAS connector Backplane connector 125 Removing the Control Panel Control Panel Service-only ProcedureInstalling the SAS Backplane 127 Screws Control panel Removing the System Board System Board Service Only ProcedureInstalling the Control Panel 129 Installing the System Board System board securing slots 131 132 Safety First-For You and Your System Management software Documentation Monitors power indicatorStart-Up Routine Start-Up Routine Indications Look/listen for Action Troubleshooting External Connections Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty 134 Checking the Equipment Troubleshooting the Keyboard or Mouse 135 Close the system. See Installing the System Cover on 136 137 Troubleshooting a Serial I/O Device Troubleshooting a USB Device 139 Troubleshooting a NIC NIC cannot communicate with network 141 Troubleshooting a Wet SystemLiquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damaged 143 Troubleshooting the System BatteryTroubleshooting Redundant Power Supplies Action 145 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 147 Troubleshooting an Internal USB Memory Key System cannot read data from a USB memory key 149 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Troubleshooting Your System Troubleshooting an Optical Drive 151 Troubleshooting a Scsi Tape Drive Troubleshooting a Hard Drive 153 Action Troubleshooting a Hot-pluggable Hard Drive 155 Troubleshooting Your System Troubleshooting a SAS or SAS RAID Controller 157 Troubleshooting Your System Troubleshooting Expansion Cards 159 Troubleshooting Your System Troubleshooting the Microprocessor 161 Troubleshooting Your System Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics 163 When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing 165 Selecting Diagnostics Options Viewing Information and Results System Board Connectors Jumpers and Connectors PCI-X connector slot PCIe x8 connector slotPCIe x4 connector slot PCIe x8 connector slot 1 reserved for 169 Jumper Settings SAS hard drive activity LED connectorSystem battery 170 SAS Backplane Board Connectors 171 Release pin Backplane connector Power connector172 173 174 Getting Help Contacting Dell175 176 177 Amperes AC Alternating current 178 Celsius 179 180 181 182 183 184 185 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette System memory See RAM186 187 188 189 Index Index Mouse troubleshooting Jumpers, 167 ConnectorsIndicators Troubleshooting Password disabling, 173 setup, 56 system Post 193 Upgrades processor USB