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Dell HR675 140, Troubleshooting a Wet System 141, 142, Troubleshooting the System Battery 143

Models: HR675

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Troubleshooting a Serial I/O Device	138
Troubleshooting a USB Device	138
Troubleshooting a NIC	140
Troubleshooting a Wet System	141
Troubleshooting a Damaged System	142
Troubleshooting the System Battery	143
Troubleshooting Redundant Power Supplies	143
Troubleshooting System Cooling Problems	145
Troubleshooting a Fan	145
Troubleshooting System Memory	146
Troubleshooting an Internal USB Memory Key . . . .	148
Troubleshooting a Diskette Drive	149
Troubleshooting an Optical Drive	151
Troubleshooting a SCSI Tape Drive	152
Troubleshooting a Hard Drive	153
Troubleshooting a Hot-pluggable Hard Drive	155
Troubleshooting a SAS or SAS RAID Controller. . . .	157
Troubleshooting Expansion Cards	159
Troubleshooting the Microprocessor	161

5 Running the System Diagnostics . . . . . . 163

Using Dell PowerEdge Diagnostics . . . . . . . . . . 163

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Contents

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Dell HR675 140, Troubleshooting a Wet System 141, 142, Troubleshooting the System Battery 143, 145, 148, 155, 157

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m January HR675 Contents Responding to Error Messages Using the System Setup Program Entering the BMC Setup Module BMC Setup Module OptionsInstalling the Front Bezel Memory Information ScreenRemoving the System Cover Installing the System Cover Removing the Diskette Drive Installing a Diskette DriveRemoving an Expansion Card Installing an Expansion Card Installing a RAID BatteryRemote Access Controller Card RAC Internal USB Memory Key ConnectorSafety First-For You and Your System 133 133123 124Troubleshooting a Wet System 141 Troubleshooting the System Battery 143Troubleshooting System Memory 146 Using Dell PowerEdge Diagnostics ContentsSystem Diagnostics Features 163 167164 167Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators About Your SystemSystem, the power is turned off Device driver errors when usingSystem, the system performs a Is turned off. If the system is notLCD panel displays an error code AC power and an error has beenBeen powered on Management softwareNIC connectors Video connector Serial connector Back-Panel Features and IndicatorsConnecting External Devices Power Indicator Codes Redundant Power Supply Indicators FunctionGreen indicates that the power supply is operational Providing DC power to the systemNIC Indicator Codes Link indicatorNIC Indicator Codes LCD Status MessagesE1000 Call SupportE1114 Temp Ambient E1115 Temp PlanarE1226 PCI Rsr PwrGdE1229 E122AE1414 ThermtripE1418 PresenceE141F CPU Protocol E1420 CPU Bus PerrE1421 CPU Init E1422 CPU MachineE1624 E1710 ChannelE1711 PCI Perr B## ## F##E1810 HDD ## Fault E171F Pcie FatalErr B## D## Err Slot #E2011 Mem Config E2013 Shadow BiosController E2017 Timer Fail E2018 Prog TimerE201E Post Mem Test Bios Post memory test failure E201F Drac ConfigE2020 CPU Config E201C SMI InitDisable Dimm E2111 SBE LogE2112 Mem Spare I1910 IntrusionSolving Problems Described by LCD Status Messages Removing LCD Status MessagesI1916 Video Off W1228 Romb BattSystem Messages Memory is disabled than one Dimm is Update RemoteConfiguration Bios Update AttemptReset failed Error RemoteAccess Controller ErrorManufacturing mode Keyboard ControllerKeyboard data line Keyboard stuck keyNo boot device No boot sector onNo timer tick PCI Bios failed toPCIe Fatal Error Reset Slot nRead fault Requested sector not found Update attemptSeek error Please run SetupTimer chip counter Sata Port n driveTPM configuration Protected modeOperation honored TPM failureError has caused System resetCode update loaded Mode change fromInstalled memory Configuration isConfigurations Not optimal. ForDiagnostics Messages Alert MessagesEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program System if any changes were madeSystem Setup Options Main ScreenOr DVD drive see Sata Configuration Screen on Boot SequenceOn the hard drives installed in your system Cache size, and so on see TableMemory Information Screen CPU Information Screen Specified processor Sata Configuration ScreenDisplays the family, model, and stepping NIC1 default Enabled Boot, and Disabled. PXE support allows the system toSet to Disabled, the timer is not initialized Integrated Devices ScreenSerial Communication Screen System Security Screen When set to Off default, presence of the TPM is not Stores the pre-boot measurements compliant withBypasses pre-boot measurements At default settingsExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module OptionsInstalling System Components Installing System ComponentsRecommended Tools Inside the SystemDrive release latch Control panel Optical drive Installing System ComponentsSystem memory modules Inch hard drive bays System board Expansion-card cover Front BezelInch drive bay Diskette drive Front bezel Using the system key, unlock the front bezel if locked Removing the Front BezelInstalling the Front Bezel Removing a Front Bezel Insert Tab notch Insert tab Screws Installing System ComponentsFront Bezel Inserts Removing the System Cover Installing a Front Bezel InsertSystem Cover Installing the System Cover FootEMI Fillers Removing an EMI FillerInstalling an EMI Filler Processor Airflow ShroudRemoving the Processor Airflow Shroud Expansion card coverRelease tab Tab slots Installing System Components Redundant and Non-Redundant Power Supplies Installing the Processor Airflow ShroudReplace the system cover see Installing the System Cover on Alignment guideRemoving a Redundant Power Supply Removing and Installing a Redundant Power Supply Locking tab Cable retention bracket Installing System ComponentsInstalling a Redundant Power Supply Removing a Non-redundant Power SupplyScrew Installing System Components Installing a Non-Redundant Power Supply Hard DrivesRemoving a Hot-Pluggable Hard Drive Remove the front bezel see Removing the Front Bezel onInstalling a Hot-Pluggable Hard Drive Installing System Components Removing a Cabled Hard Drive Hard driveBlue tabs Installing a Cabled Hard Drive Hard drive bracket Removing the Diskette Drive Configuring the Boot DeviceDiskette Drive Optional 15. Removing and Installing a Diskette Drive Diskette drive Drive release latch Installing System ComponentsInstalling a Diskette Drive Installing System Components Optical and Tape Drives Removing an Optical or Tape DriveScsi power cable Installing System Components Sata power cable Installing an Optical or Tape Drive 19. Installing Optical or Tape Drive Shoulder Screws Expansion Cards Removing an Expansion CardExpansion card Installing System Components Installing an Expansion Card SAS Controller Card Removing a SAS Controller CardInstalling a SAS Controller Card Installing System Components RAID Battery Removing a RAID Battery21. Installing and Removing a RAID Battery RAID battery 100Remote Access Controller Card RAC Installing a RAID BatteryInsert the RAID battery into the battery carrier see Figure Removing the RAC CardRAC card cable connectors 2, but only connector 2 is used Installing a RAC Card 103Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key105 Cooling Fans Removing the Expansion Card FanSecuring slots Installing the Expansion Card Fan107 Removing the System Fan Installing the System Fan 109Memory Module Installation Guidelines System MemorySample Memory Module Configurations Total Removing Memory Modules111 512 MB 12 GB 24 GB26. Installing and Removing a Memory Module Memory module Memory module socket Alignment keyInstalling Memory Modules 113Processor Removing the Processor115 Release levers Thermal greaseSocket release lever Installing the Processor 117System Battery Removing the System BatterySystem battery is a 3.0-volt V, coin-cell battery 11829. Replacing the System Battery 119Chassis Intrusion Switch Installing the System BatteryRemoving the Chassis Intrusion Switch 120121 Installing the Chassis Intrusion SwitchIntrusion connector on system board 122 Power Supply Distribution ModuleRemoving the Power Supply Distribution Module Release tab Installing the Power Supply Distribution Module123 SAS Backplane Removing the SAS BackplaneSecuring slots SAS connector Backplane connector 125Removing the Control Panel Control Panel Service-only ProcedureInstalling the SAS Backplane 127 Screws Control panelRemoving the System Board System Board Service Only ProcedureInstalling the Control Panel 129 Installing the System Board System board securing slots131 132 Safety First-For You and Your System Management software Documentation Monitors power indicatorStart-Up Routine Start-Up Routine Indications Look/listen for ActionTroubleshooting External Connections Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty 134 Checking the EquipmentTroubleshooting the Keyboard or Mouse 135Close the system. See Installing the System Cover on 136 137 Troubleshooting a Serial I/O Device Troubleshooting a USB Device139 Troubleshooting a NIC NIC cannot communicate with network141 Troubleshooting a Wet SystemLiquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damaged143 Troubleshooting the System BatteryTroubleshooting Redundant Power Supplies Action 145 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 147 Troubleshooting an Internal USB Memory Key System cannot read data from a USB memory key149 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Troubleshooting Your System Troubleshooting an Optical Drive 151Troubleshooting a Scsi Tape Drive Troubleshooting a Hard Drive 153Action Troubleshooting a Hot-pluggable Hard Drive 155Troubleshooting Your System Troubleshooting a SAS or SAS RAID Controller 157Troubleshooting Your System Troubleshooting Expansion Cards 159Troubleshooting Your System Troubleshooting the Microprocessor 161Troubleshooting Your System Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics 163When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing 165Selecting Diagnostics Options Viewing Information and ResultsSystem Board Connectors Jumpers and ConnectorsPCI-X connector slot PCIe x8 connector slotPCIe x4 connector slot PCIe x8 connector slot 1 reserved for169 Jumper Settings SAS hard drive activity LED connectorSystem battery 170SAS Backplane Board Connectors 171Release pin Backplane connector Power connector172 173 174 Getting Help Contacting Dell175 176 177 Amperes AC Alternating current178 Celsius179 180 181 182 183 184 185 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette System memory See RAM186 187 188 189 IndexIndex Mouse troubleshooting Jumpers, 167 ConnectorsIndicators TroubleshootingPassword disabling, 173 setup, 56 system Post193 Upgrades processor USB