Dell HR675 owner manual Troubleshooting a Scsi Tape Drive

4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5Open the system (see "System Cover" on page 66).

6Ensure that the interface cable is securely connected to the optical drive and to the controller.

7Ensure that the power cable is properly connected to the drive.

8Close the system (see "Installing the System Cover" on page 67).

9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, see "Getting Help" on page 175.

Troubleshooting a SCSI Tape Drive

Problem

•Defective tape drive

•Defective tape cartridge

•Missing or corrupted tape-backup software or tape drive device driver

•Defective SCSI controller

Action

1Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.

2Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly (see "Installing an Optical or Tape Drive" on page 91).

3Reinstall the tape-backup software as instructed in the tape-backup software documentation.

4Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI controller card.

5Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.

See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.

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Troubleshooting Your System