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Dell HR675 owner manual Troubleshooting Your System

Models: HR675

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9If possible, run the appropriate online diagnostic test (see "Running the System Diagnostics" on page 163).

If the tests fail or the problem persists, replace the processor (see "Getting Help" on page 175).

10If you have replaced the processor and the problem persists, the system board is faulty (see "Getting Help" on page 175).

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Troubleshooting Your System

Image 162

Dell HR675 owner manual Troubleshooting Your System

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m January HR675 Contents Installing the Front Bezel Responding to Error Messages Using the System Setup ProgramEntering the BMC Setup Module BMC Setup Module Options Memory Information ScreenRemoving the System Cover Installing the System Cover Removing the Diskette Drive Installing a Diskette DriveRemote Access Controller Card RAC Removing an Expansion Card Installing an Expansion CardInstalling a RAID Battery Internal USB Memory Key Connector123 Safety First-For You and Your System 133133 124Troubleshooting System Memory 146 Troubleshooting a Wet System 141Troubleshooting the System Battery 143 Using Dell PowerEdge Diagnostics Contents164 System Diagnostics Features 163167 167Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators About Your SystemSystem, the system performs a System, the power is turned offDevice driver errors when using Is turned off. If the system is notBeen powered on LCD panel displays an error codeAC power and an error has been Management softwareBack-Panel Features and Indicators Connecting External DevicesNIC connectors Video connector Serial connector Green indicates that the power supply is operational Power Indicator CodesRedundant Power Supply Indicators Function Providing DC power to the systemNIC Indicator Codes Link indicatorNIC Indicator Codes LCD Status MessagesE1114 Temp Ambient E1000Call Support E1115 Temp PlanarE1229 E1226 PCI RsrPwrGd E122AE1418 E1414Thermtrip PresenceE1421 CPU Init E141F CPU ProtocolE1420 CPU Bus Perr E1422 CPU MachineE1711 PCI Perr B## E1624E1710 Channel ## F##Err B## D## E1810 HDD ## FaultE171F Pcie Fatal Err Slot #Controller E2017 Timer Fail E2011 Mem ConfigE2013 Shadow Bios E2018 Prog TimerE2020 CPU Config E201E Post Mem Test Bios Post memory test failureE201F Drac Config E201C SMI InitE2112 Mem Spare Disable DimmE2111 SBE Log I1910 IntrusionI1916 Video Off Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages W1228 Romb BattSystem Messages Configuration Memory is disabled than one Dimm isUpdate Remote Bios Update AttemptAccess Controller Reset failedError Remote ErrorKeyboard data line Manufacturing modeKeyboard Controller Keyboard stuck keyNo timer tick No boot deviceNo boot sector on PCI Bios failed toRead fault Requested sector not found PCIe Fatal ErrorReset Slot n Update attemptTimer chip counter Seek errorPlease run Setup Sata Port n driveOperation honored TPM configurationProtected mode TPM failureCode update loaded Error has causedSystem reset Mode change fromConfigurations Installed memoryConfiguration is Not optimal. ForDiagnostics Messages Alert MessagesEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program System if any changes were madeSystem Setup Options Main ScreenOn the hard drives installed in your system Or DVD drive see Sata Configuration Screen onBoot Sequence Cache size, and so on see TableMemory Information Screen CPU Information Screen Sata Configuration Screen Displays the family, model, and steppingSpecified processor Set to Disabled, the timer is not initialized NIC1 default EnabledBoot, and Disabled. PXE support allows the system to Integrated Devices ScreenSerial Communication Screen System Security Screen Bypasses pre-boot measurements When set to Off default, presence of the TPM is notStores the pre-boot measurements compliant with At default settingsExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsInstalling System Components Installing System ComponentsRecommended Tools Inside the SystemControl panel Optical drive Installing System Components System memory modulesDrive release latch Front Bezel Inch drive bay Diskette drive Front bezelInch hard drive bays System board Expansion-card cover Using the system key, unlock the front bezel if locked Removing the Front BezelInstalling the Front Bezel Tab notch Insert tab Screws Installing System Components Front Bezel InsertsRemoving a Front Bezel Insert Installing a Front Bezel Insert System CoverRemoving the System Cover Installing the System Cover FootEMI Fillers Removing an EMI FillerInstalling an EMI Filler Processor Airflow ShroudRemoving the Processor Airflow Shroud Expansion card coverRelease tab Tab slots Installing System Components Replace the system cover see Installing the System Cover on Redundant and Non-Redundant Power SuppliesInstalling the Processor Airflow Shroud Alignment guideRemoving a Redundant Power Supply Removing and Installing a Redundant Power Supply Locking tab Cable retention bracket Installing System ComponentsInstalling a Redundant Power Supply Removing a Non-redundant Power SupplyScrew Installing System Components Removing a Hot-Pluggable Hard Drive Installing a Non-Redundant Power SupplyHard Drives Remove the front bezel see Removing the Front Bezel onInstalling a Hot-Pluggable Hard Drive Installing System Components Removing a Cabled Hard Drive Hard driveBlue tabs Installing a Cabled Hard Drive Hard drive bracket Configuring the Boot Device Diskette Drive OptionalRemoving the Diskette Drive 15. Removing and Installing a Diskette Drive Diskette drive Drive release latch Installing System ComponentsInstalling a Diskette Drive Installing System Components Optical and Tape Drives Removing an Optical or Tape DriveScsi power cable Installing System Components Sata power cable Installing an Optical or Tape Drive 19. Installing Optical or Tape Drive Shoulder Screws Expansion Cards Removing an Expansion CardExpansion card Installing System Components Installing an Expansion Card SAS Controller Card Removing a SAS Controller CardInstalling a SAS Controller Card Installing System Components RAID Battery Removing a RAID Battery21. Installing and Removing a RAID Battery RAID battery 100Insert the RAID battery into the battery carrier see Figure Remote Access Controller Card RACInstalling a RAID Battery Removing the RAC CardRAC card cable connectors 2, but only connector 2 is used Installing a RAC Card 103Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key105 Cooling Fans Removing the Expansion Card FanInstalling the Expansion Card Fan 107Securing slots Removing the System Fan Installing the System Fan 109Memory Module Installation Guidelines System Memory111 Sample Memory Module Configurations TotalRemoving Memory Modules 512 MB 12 GB 24 GB26. Installing and Removing a Memory Module Memory module Memory module socket Alignment keyInstalling Memory Modules 113Processor Removing the Processor115 Release levers Thermal greaseSocket release lever Installing the Processor 117System battery is a 3.0-volt V, coin-cell battery System BatteryRemoving the System Battery 11829. Replacing the System Battery 119Removing the Chassis Intrusion Switch Chassis Intrusion SwitchInstalling the System Battery 120Installing the Chassis Intrusion Switch Intrusion connector on system board121 Power Supply Distribution Module Removing the Power Supply Distribution Module122 Installing the Power Supply Distribution Module 123Release tab SAS Backplane Removing the SAS BackplaneSecuring slots SAS connector Backplane connector 125Control Panel Service-only Procedure Installing the SAS BackplaneRemoving the Control Panel 127 Screws Control panelSystem Board Service Only Procedure Installing the Control PanelRemoving the System Board 129 Installing the System Board System board securing slots131 132 Start-Up Routine Safety First-For You and Your SystemManagement software Documentation Monitors power indicator Start-Up Routine Indications Look/listen for ActionMonitor is not working properly Video memory is faulty 134 Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Checking the EquipmentTroubleshooting the Keyboard or Mouse 135Close the system. See Installing the System Cover on 136 137 Troubleshooting a Serial I/O Device Troubleshooting a USB Device139 Troubleshooting a NIC NIC cannot communicate with networkTroubleshooting a Wet System Liquid spilled on the system Excessive humidity141 Troubleshooting a Damaged System System was dropped or damagedTroubleshooting the System Battery Troubleshooting Redundant Power Supplies143 Action Troubleshooting System Cooling Problems Troubleshooting a Fan145 Troubleshooting System Memory 147 Troubleshooting an Internal USB Memory Key System cannot read data from a USB memory keyTroubleshooting a Diskette Drive Error message indicates a diskette drive problem149 Troubleshooting Your System Troubleshooting an Optical Drive 151Troubleshooting a Scsi Tape Drive Troubleshooting a Hard Drive 153Action Troubleshooting a Hot-pluggable Hard Drive 155Troubleshooting Your System Troubleshooting a SAS or SAS RAID Controller 157Troubleshooting Your System Troubleshooting Expansion Cards 159Troubleshooting Your System Troubleshooting the Microprocessor 161Troubleshooting Your System Running the System Diagnostics Using Dell PowerEdge DiagnosticsSystem Diagnostics Features 163When to Use the System Diagnostics Running the System DiagnosticsSelecting Devices for Testing System Diagnostics Testing OptionsUsing the Custom Test Options 165Selecting Diagnostics Options Viewing Information and ResultsSystem Board Connectors Jumpers and ConnectorsPCIe x4 connector slot PCI-X connector slotPCIe x8 connector slot PCIe x8 connector slot 1 reserved for169 System battery Jumper SettingsSAS hard drive activity LED connector 170SAS Backplane Board Connectors 171Backplane connector Power connector 172Release pin 173 174 Contacting Dell 175Getting Help 176 177 Amperes AC Alternating current178 Celsius179 180 181 182 183 184 185 System diskette See bootable diskette System memory See RAM 186TCP/IP Transmission Control Protocol/Internet Protocol 187 188 189 IndexIndex Indicators Mouse troubleshooting Jumpers, 167Connectors TroubleshootingPassword disabling, 173 setup, 56 system Post193 Upgrades processor USB